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TA
Level: Power Up

"View retrieval failed" error showing while clicking on "security roles"

"View retrieval failed" error showing while clicking "security roles" from powerapps " advanced customizations" option

security.jpgsettings pagesecurity3.jpgerror page

and also missing "Manage Roles" option on enabled users page when assigning security roles.

managerole.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Support Team
Community Support Team

Re: "View retrieval failed" error showing while clicking on "security roles"

Hi @TA,

I have made a test on my side, and don't have the issue that you mentioned. The screenshot as below:1.JPG

 

In addition, when I go to "Enabled Users" page, I could see the "Manage Role" option:

2.JPG

Please take a try to clear cache of your browser, and then try it again, check if the issue is solved.

Please also check if your current login account has enough permisson (System administrator permission) to perform actions (e.g. Manage Security Roles, Manage Users, etc) within Advanced customizations panel.

If you want to manage Security Role and Users within Advanced customizations panel, your current login account must System administrator permissions for a CDS for Apps database.

More details about managing entity permission, please check the following article:

https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/share-app#manage-entity-permissions

 

If the issue still exists, please consider take a try to submit an assisted support ticket through the following link:

https://powerapps.microsoft.com/en-us/support/pro/

 

Best regards,

Kris

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
1 REPLY 1
Highlighted
Community Support Team
Community Support Team

Re: "View retrieval failed" error showing while clicking on "security roles"

Hi @TA,

I have made a test on my side, and don't have the issue that you mentioned. The screenshot as below:1.JPG

 

In addition, when I go to "Enabled Users" page, I could see the "Manage Role" option:

2.JPG

Please take a try to clear cache of your browser, and then try it again, check if the issue is solved.

Please also check if your current login account has enough permisson (System administrator permission) to perform actions (e.g. Manage Security Roles, Manage Users, etc) within Advanced customizations panel.

If you want to manage Security Role and Users within Advanced customizations panel, your current login account must System administrator permissions for a CDS for Apps database.

More details about managing entity permission, please check the following article:

https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/share-app#manage-entity-permissions

 

If the issue still exists, please consider take a try to submit an assisted support ticket through the following link:

https://powerapps.microsoft.com/en-us/support/pro/

 

Best regards,

Kris

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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