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Advocate II
Advocate II

Can we do contex switching in PVA topics or PVA bots ?

I was wondering is there is way to do/allow context switching between topics Topics or context switching between PVA bots.

For example,

User: I want to transfer $200 from my account
Bot: Sure, may I have your account number?
// (initiating Transfer Amount task)
User: It’s 2343544
Bot: What is the payee account number
User: Wait, do I have sufficient funds
// (context switching to Get Balance task)
Bot: What is your account number

  1. Ideally, Get Balance should not be asking for the account number.
  2. Ideally, bot should finish Get Balance task and then start Transfer Amount task.

 

4 REPLIES 4
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Super User
Super User

Re: Can we do contex switching in PVA topics or PVA bots ?

Hi @rohitjadhav123 ,

 

Yes, you can move to another topic.

Remove the "End the conversation" card and add a new task, click on the "Go to another topic".

 

And you can call the Power Automate to execute the money transference.

 


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Power Virtual Agents course (FREE): https://www.udemy.com/pva-beginners
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Advocate II
Advocate II

Re: Can we do contex switching in PVA topics or PVA bots ?

Thanks.

 

How to make sure bot triggers old topic again once new task is finished ?

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Super User
Super User

Re: Can we do contex switching in PVA topics or PVA bots ?

@rohitjadhav123 ,

 

I recommend that you create one topic for each thing and use the "Go to another topic" to move the user between topics because you cannot create a principal topic to call another topic and when you finish the actions inside the subtopic to continue the principal topic.

 

First topic: Get name, account or something like that. 

Go to the "Second" topic.

Second topic: Send value, money or something like that.

Go to the "Third" topic.

Third topic: Get feedback and finish the chat with the user.

 

If this answer resolves your problem, please, make as a solution to help more users!

 

Thanks 🙂

 


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Power Virtual Agents course (FREE): https://www.udemy.com/pva-beginners
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Advocate II
Advocate II

Re: Can we do contex switching in PVA topics or PVA bots ?

@renatoromao , I think it doesn't answer my question. I will elaborate on how I picture this scenario. 

firstly, I consider 'Topics' from pva as Intents from luis. Is that how it should be ?

So in my scenario bot has 2 intents. One Transfer money and second is check balance. So I pva I would need to have following topics


Topic 1: transfer money ( accept payer, payee and account # )

Topic 2: check balance ( by accepting account #)


Are you suggesting to just use 'Condition node' to move user between topics ? Ex:- If Bot is asking account number, the entity expected is number, but if user types string, that means assume it as a new utterance and, navigate to a topic ? 

If yes, I would imagine INTENT detection has to happen first on the new utterance and if it says matching topic is 'check balance' then only navigate to that node.

 


I didn't understand following statement of yours,

"because you cannot create a principal topic to call another topic and when you finish the actions inside the subtopic to continue the principal topic."

Also I don't see there is out of box ability to come back to same topic which was left. 
Example: 


User: Book  my flight to Singapore.

Bot: when you want to travel ?

User: Do I need a Visa for Singapore ?

( Bot triggers FAQ (as matching topic found )

Bot: Yes, you need a visa to visit Singapore for business or tourism. 

Bot: Would you like to begin the topic you left earlier ?  ----------- ( can PVA do something like this?.)

 

 

 

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