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ByuPathway
Regular Visitor

End with Survey

I need to change the End with Survey response. So rather than having it say "Thanks for . . . is there anything else I can help you with?" I'd like it say something else, or even remove it entirely. Is there any way to do that?

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @ByuPathway ,

 

Yes, sure.

When you use "End with survey", your bot calls automatically the System topic called "End of Conversation".

Inside this topic, you can change the message, actions, and questions to the user.

 

Annotation 2020-04-16 182052.png

 

---
If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.

Thanks!
Renato Romão
https://www.linkedin.com/in/renatoromao/


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

View solution in original post

1 REPLY 1
renatoromao
Super User
Super User

Hi @ByuPathway ,

 

Yes, sure.

When you use "End with survey", your bot calls automatically the System topic called "End of Conversation".

Inside this topic, you can change the message, actions, and questions to the user.

 

Annotation 2020-04-16 182052.png

 

---
If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.

Thanks!
Renato Romão
https://www.linkedin.com/in/renatoromao/


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

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