Issue with "All other conditions" feature

[mallymont]

Hi all,

I'm trying to build a Dictionary Bot using Power Virtual Agent (trial version).

At a certain point of the flow, I have to make a question to the user about the word meaning that he/she wants to know about.

So I added a Question right after the first trigger of the Use Case Flow, as showed below:

In the Identify I've put the "Avanade Dictionary" entity, containing all the words provided. When I add the conditions, another condition (All other conditions) is added automatically. That's ok.

I thought that this option allowed me to bring me to another scenario in case the user types a word that is not contained in the Dictionary Entity.

For example: If I type AAA, and AAA is not available in the Dictionary entity, I was supposing that the flow goes directly on the "All other conditions" slot and it followed that path. But, instead, even if I put a question or message or something else after "All the other conditions", the flow comes back to the original question.

Is there a way to delete the all other conditions slot or to add a possible workaround for my case?

Thank you so much for the help! Hope we can try to find a solution together 🙂

Have a good day

Nunzia