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ezequiel
Microsoft
Microsoft

Response when Flow fails

Hi

 

I have integrated a PVA with Flow. If the value provided by the user is not valid, the flow is failing and the bot responds "Sorry, something went wrong. I am not able to help you at the moment, please check back later" and gets back to the greeting. 

 

Is is possible to add a condition, if the Flow fails, to display a different message?

 

Thanks

 

Ezequiel

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @ezequiel ,

 

Unfortunately, today you cannot configure on the PVA side.

But I recommend you to configure inside the Power Automate, you can create a parallel response to PVA that executes if the actions above failed or skipped. And inside both responses, you can send an output parameter to PVA like "Status" and boolean type.

 

Inside your PVA, create a condition based on the Status variable.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português

View solution in original post

1 REPLY 1
renatoromao
Super User
Super User

Hi @ezequiel ,

 

Unfortunately, today you cannot configure on the PVA side.

But I recommend you to configure inside the Power Automate, you can create a parallel response to PVA that executes if the actions above failed or skipped. And inside both responses, you can send an output parameter to PVA like "Status" and boolean type.

 

Inside your PVA, create a condition based on the Status variable.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português

View solution in original post

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