Under VA Setting under my profile, there should be 3 settings:
- General settings
- Transfer to agent
- System fallback
But in my profile only General settings and System fallback is showing and Transfer to agent is missing.
Kindly help if I am missing any license or may be other issue.
I believe that menu item has moved to the Manage section. Can you double check if that configuration option is available over there?
Thanks, got it
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