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naveens1
Frequent Visitor

Settings, not getting all options

Under VA Setting under my profile, there should be 3 settings:

- General settings

- Transfer to agent

- System fallback

 

But in my profile only General settings and System fallback is showing and Transfer to agent is missing.

Kindly help if I am missing any license or may be other issue.

 

Thanks,

2 REPLIES 2
Expiscornovus
Super User
Super User

Hi @naveens1,

 

I believe that menu item has moved to the Manage section. Can you double check if that configuration option is available over there?

 

manage_agenttransfers.png



Happy to help out! 🙂

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naveens1
Frequent Visitor

Thanks, got it

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