cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Jonnyphoto
Frequent Visitor

Unable to connect to Facebook channel

Hi

I am trying to connect to the Facebook channel from the manage channels page but I get an error:

“We couldn’t get to the Facebook channel. Please try again later.

Diagnostic Trace ID: ig/YR

Any ideas?

Thanks
3 REPLIES 3

Can you please share a screenshot of the error if not resolved. 

renatoromao
Super User
Super User

Hi @Jonnyphoto ,

 

Do you have a license?

Is it opened your Facebook account in the same browser?


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português
renatoromao
Super User
Super User

Hi @Jonnyphoto ,

 

Did you resolve your issue?

Please, check on the Facebook:

- The App ID is the same

- The token is the same that you use or the token is expired

- Subscription is activated

- Your app is On

- You activated the "Allow...API"

 

If this answer resolves your problem, please, make as a solution to help more users.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Helpful resources

Announcements
Canadian Cloud 2022 768x460.png

Register for a free PVA chatbot creation workshop.

Learn how to respond rapidly to your customers and employees at scale, using intelligent conversational chatbots.

Microsoft Build 768x460.png

Microsoft Build is May 24-26. Have you registered yet?

Come together to explore latest innovations in code and application development—and gain insights from experts from around the world.

May UG Leader Call Carousel 768x460.png

What difference can a User Group make for you?

At the monthly call, connect with other leaders and find out how community makes your experience even better.

Top Solution Authors
Users online (1,778)