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Jonnyphoto
Frequent Visitor

Unable to connect to Facebook channel

Hi

I am trying to connect to the Facebook channel from the manage channels page but I get an error:

“We couldn’t get to the Facebook channel. Please try again later.

Diagnostic Trace ID: ig/YR

Any ideas?

Thanks
3 REPLIES 3

Can you please share a screenshot of the error if not resolved. 

renatoromao
Super User
Super User

Hi @Jonnyphoto ,

 

Do you have a license?

Is it opened your Facebook account in the same browser?


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português
renatoromao
Super User
Super User

Hi @Jonnyphoto ,

 

Did you resolve your issue?

Please, check on the Facebook:

- The App ID is the same

- The token is the same that you use or the token is expired

- Subscription is activated

- Your app is On

- You activated the "Allow...API"

 

If this answer resolves your problem, please, make as a solution to help more users.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

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