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Anonymous
Not applicable

receive whole conversation by mail

Hi, 

I want to get the whole conversation by mail. 

How can I implement this? 

 

Thanks in advance!

5 REPLIES 5
renatoromao
Super User
Super User

Hi @Anonymous ,

 

You can read the conversation transcripts, is a new feature: https://powervirtualagents.microsoft.com/en-us/blog/view-export-and-manage-retention-time-of-your-bot-conversation-transcripts/

 

No has another way instead of this new feature yet.

 

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Renato Romão
https://www.linkedin.com/in/renatoromao/


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Renato Romão,

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Power Virtual Agents course (+2.760 students) : English | Português
Anonymous
Not applicable

Hi @renatoromao , 

 

i need another feature.

Users should chat with my bot and if he can not solve the problem, the bot sould send a mail with all the conversation text to me via mail. 

@Anonymous ,

 

I understood.

You can create an action calling the Power Automate, and your workflow read the Common Data Service entity with Conversation transcripts and sent it to the user.

 

But I created the idea here, please vote: https://powerusers.microsoft.com/t5/Power-Apps-Ideas/Receive-whole-Conversation-by-email/idi-p/514397

 

---
If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.

Thanks!
Renato Romão
https://www.linkedin.com/in/renatoromao/


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português
NSHAIK2
Regular Visitor

Hi Renato Romão,

 

I still did not find the solution can you elaborate the solution.

 

Thank you

renatoromao
Super User
Super User

Hi @NSHAIK2 ,

 

I made a partial code and posted it here: Solved: Is it possible to reconnect the user to a conversa... - Power Platform Community (microsoft....


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Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

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