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Different Users between Default Environment and new Production Environment in same tenant

I have researched for a couple of days and it could be that I am looking for the wrong terms.  I admit I have a very cursory understanding of the process to synchronise users between Environments (including the associated terminology that goes with it).

 

Our Default Environment has in excess of 5000 users in the User (systemuser) Entity.  The users have a 3 main licence types: Administrative, Enterprise, and Professional.

 

When I create a new Production Environment (in the same tenant) with a CDS database, only 700 odd users with licence type of Administrative or Enterprise are populated (synced) from the Default Environment.  It appears that the synchronisation with the Default environment filters out the other users with 'Professional' licences.  I have checked that the Ids of the users that were propagated to the new environment matched (i.e. Azure AD Object ID). 

 

I am able to force sync a new user (Professional Licence) using the Power Platform for Admins connector using the Force Sync User (AddAdminPowerAppsSyncUser) in a canvas PowerApp however there are 2 issues with this approach: it requires my credentials for the connector (or a flow) and it doesn't address the issue for model-driven apps where selecting a User does not list all possible users.  We get user changes (new and modified) in AD daily.

 

I may be missing something, but is there a way to sync the Users in the Default Environment with a new Production environment?

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Community Support
Community Support

Re: Different Users between Default Environment and new Production Environment in same tenant

@pHozFoRus 

Users are added to the User entity synchronously only if the Environment and office365 tenants are in the same region.

Please check the region of the new Production Environment.

If you want to add users into the environment, please go to PowerApps Admin Center, select the environment, then you can add users in Security Tab.

Reference:https://docs.microsoft.com/en-us/power-platform/admin/database-security 

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Sik

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