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Helper I
Helper I

Powerapps canvasapps stuck on "Getting your data". Error message "API Hub token exchange internal server failure".

Issue experienced across multiple users.

 

Errors reported "API Hub Ttoken exchange internal server failure" - encountered while opening apps.

 

Is this a known issue? Please look at attachments for detailed error message.

2 REPLIES 2
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Community Support
Community Support

Re: Powerapps canvasapps stuck on "Getting your data". Error message "API Hub token exchange internal server failure".

Hi @srizvi ,

 

What is the data source in this app? Please check if the data sources are connected within this app.

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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Anonymous
Not applicable

Re: Powerapps canvasapps stuck on "Getting your data". Error message "API Hub token exchange internal server failure".

If it's an Edit form, make sure it has a record stipulated in the Items property - otherwise it tends to show up as a blank form when you run the app.  You need to tell it to start at the first field or it gets lost in BFE. I tried many crazy suggestions for a couple of hours and this one finally worked and actually made sense. The Item's property for an Edit form is usually linked to a gallery selection somewhere else, but I'd need some more info to determine if this is the case for this app - for now set it to 

First(yourSourceName)

where yourSourceName is your SharePoint list connection - if that doesn't work I'll need some more info 

 

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