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Elainexxxx
Level: Power Up

unable to connect to Onedrive for business

I cannot connect ODB.The system shows like this: An error occurred during authentication. Session ID: ce7c476e-e975-40f1-8355-2d1578257529
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Community Support Team
Community Support Team

Re: unable to connect to Onedrive for business

Hi @Elainexxxx ,

Do you mean that you could not create a connection to OneDrive for Business in your PowerApps?

Which Office 365 license does your sign account have? Do you use Work account (or School account) or your personal account to create a connection to OneDrive for Business connector?

 

Based on the issue that you mentioned, I have made a test on my side, and don't have the issue that you mentioned. If you want to create a connection to OneDrive for Business connector, you must use a Work or school account rather than your Personal account.

Note: Your Personal account would be used to create a connection to OneDrive connector rather than OneDrive for Business connector.

 

In addition, according to the Session ID you provided, I tracked the following error message:

{"Message":"Failed to login to first party application: The OneDrive service is not available in your Office 365 subscription. The following Office 365 services are available: Office 365 SharePoint, Office 365 Exchange, Office 365 Exchange, Office 365 Exchange, Microsoft Azure, Office 365 OneNote"}

Based on above error message, it seems to tell that the Office 365 subscription your sign in account has does not enable the OneDrive for Business service. Please check if your Office 365 subscription includes the OneDrive service.

 

Best regards,

Community Support Team _ Kris Dai
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