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Community Account Support

  • Changing Jobs/Organziations
  • Merging Community Accounts
  • Changing Your Community Username
  • Changing Your Community Email
  • 'Need Admin Approval' Message
  • I Still Need Help

Check out these links to help with community-related support questions. If you still need assistance with your Power Apps, Power Automate, and Power Virtual Agents community account please see the 'I Still Need Help' in the last section of this article.

 

Changing jobs/Organizations

If you change jobs/organizations and have a new email, you can contact us, and we will assist you with getting your new email linked to your existing community account.  Please fill out this community support form using this link: http://aka.ms/PPCommSupport. You will need to create a new account and username. Please do not have any activity on the new account.  Then you will need to provide us with your previous username and email that was associated with it, as well as the new username, and new email you just created and we will map the two together so you keep all your community contributions. 

 

Merging Community Accounts

There is no option for merging community accounts. It is ok to have multiple accounts, but we recommend having and using just one. This is limited because of the complexity to manage these changes. More importantly, community users have difficulty knowing who they have interacted with, or who may have helped them in the past. In addition, our community moderators come to know the community members by name and if the community usernames are changing, they have to review content more deeply.

 

Changing Your Community Username

When choosing a username in the community, it is important that you ensure you are happy with your choice. Once your username is created, you are not able to change your community username. This is standard practice as your username is tied to your community activity and reputation. If you feel as though you have a valid reason for wanting to change your community user name, please: submit this form: https://aka.ms/PPCommSupport  to community support. Please provide your current username, your desired username, you can provide a couple of options and a link to your community user profile. Please remember no spaces allowed in usernames. You can access your profile by selecting your avatar in the upper-right corner and select "My Profile".

 

Changing Your Community Email 

If you change jobs/organizations and have a new AAD account (a new email address), you will need help with getting your new organization account linked to your existing community account.  If you feel that you have a justified reason to change your registered email address, (changing jobs, changing from work to personal email address, etc.) please submit this form to community support: https://aka.ms/PPCommSupport  explaining your situation, and your request will be assessed and mitigated as necessary.

 

If you will be without an organizational account, please follow the directions for 'How to Register for a Microsoft Community Account' found here in each of the communities: Power Apps, Power Automate, Power Virtual Agents.

 

'Need admin approval' message

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If you received this error, your tenant has a restriction on its members to give consent to third-party applications. Please have them contact their tenant admin and grant consent to the "Power platform Community" application.

 

The following steps can be used as a reference by the tenant admin if needed (screen UI may vary).

    1. Request your tenant admin to login into the Azure portal
    2. Select "Azure Active Directory" --> "Enterprise Applications"
    3. Search for "Power platform Community" and select it.
    4. Select Security -> Permissions --> User Consent
    5. Click 'Grant Admin consent for <tenant name>'
    6. Admin will be prompted to verify the login and give consent. After providing consent, the tenant Admin will be redirected to the Community (Please take the screenshot and share it with us).

Now, you can sign in to the community from your browser.

 

I still need help

If you are still needing support for your Power Apps, Power Automate, and Power Virtual Agents community account, or have a question that isn't covered here, please submit your inquiry https://aka.ms/PPCommSupport Please provide as much detail as possible (i.e.time zone, the email address you have tried to link, browser, etc.)  This will help us solve your problem more quickly!

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Revision #:
7 of 7
Last update:
‎06-01-2021 02:41 PM
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