My posts keep getting marked as spam and removed? Why?

[Alfie_Smith]

I've posted two questions, same content, different labels. Both have been set as spam without a hint of reason why or what I should do to fix this. 

They are genuine questions to genuine issues I need help with, and now also need help to stop the posts getting set as spam 🙂

Thank you. 

[timl]

@heaher_italent or @chass - is this something that you can help out with?

[Alfie_Smith]

Thank you for notifying admins 

[heaher_italent · Accepted solution]

@timl;  @Alfie_Smith  -

I have went in and marked the posts as not spam and it has been moved back. The platform scans for spam automatically and we monitor all flagged posts to determine whether or not the content should be unmarked. There are multiple variables the platform scans for and I have no way of knowing exactly what triggered your post to be flagged. Some common trigger items are copy and pasting content in and multiple edits.

Thanks for reaching out to us.

Thanks,

Heather

[ahrmon]

This has happened to me all week the mods are completely ignoring my requests to have them unflagged. Incredibly frustrating. 

Did you get yours resolved?

[Alfie_Smith]

Please see the post above your comment.

Yes, the question was unflagged and kindly answered by the community. I suspect that my question was flagged as a result of using a fake email in my examples.

I hope you get the help you need in unflagging your posts as quickly as possible, but I recommend using the contacts that were used in this post (the two admins someone pinged)

Have a nice day.

[adam13hylo]

@heaher_italent I have tried to post a question twice and this has happened to me. Is it possible for one of my posts to be restored please? 

I have just posted this as a question as in the community forum sorry! 

[heaher_italent]

@adam13hylo  - Thank you for requesting more information about your posts being marked as spam.  

The platform scans for spam automatically and we monitor all flagged posts to determine whether or not the content should be unmarked. There are multiple variables the platform scans for and I have no way of knowing exactly what triggered your post to be flagged. Some common trigger items are copy and pasting content in and multiple edits.

Please know that we check these several times a day and remove from spam any posts that should not be there.

Thanks for being part of the community.

Heather

Community Manager