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MB29
Helper II
Helper II

Not able to create a new Topic in the General Board

Hello Community Support,

 

i am trying to create a new Topic in the General Board but the i always get an error that there are no labels available here.
I tried serveral different labels, also labels i already used to create a topic in the past. 

Here is a Screenshot.

 

MB29_0-1714976107267.png

 

thx much in adv. 

 

Manni

1 ACCEPTED SOLUTION

Accepted Solutions

@LimeLeaf @MB29 ,

 

Can you post without using a label? In preparation for the upcoming migration, we removed some of the labels across the entire community as part of a cleanup. I tested a post in the General forum with no label and it worked. Can you please try?

 

Thank you,

Ilanit

View solution in original post

7 REPLIES 7
LimeLeaf
Advocate III
Advocate III

Same here

Hi @MB29 and @LimeLeaf ,

We found the root cause of this issue and fixed it. Please let us know if you're still having issues posting in the General forum.

 

Thank you,

Ilanit

Community Manager

LimeLeaf
Advocate III
Advocate III

Hi @ilanit_italent,

tried it for the General forum and Amin forum but it still shows the behavior mentioned above.
I testet existing Labels alsways with the same outcome.

There are even no labels shown to me as suggested values.

LimeLeaf_0-1715057781579.png


As mentioned even typing an existing one doesen't fix it for me.

Kind regards

MB29
Helper II
Helper II

Hey, @ilanit_italent 

i also still get the error.

No preloaded labels like in other forums

MB29_0-1715076294908.png

and when i try to use an existing label like General i get the error

 

MB29_1-1715076391456.png

 

br

@LimeLeaf @MB29 ,

 

Can you post without using a label? In preparation for the upcoming migration, we removed some of the labels across the entire community as part of a cleanup. I tested a post in the General forum with no label and it worked. Can you please try?

 

Thank you,

Ilanit

Without a label it works for the general forum. 

MB29
Helper II
Helper II

Also worked now for me as well without a label.

 

thx

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