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Approval email : "The requested action could not be completed"

I created a basic flow that would send an approval email when a new item is added to my custom list in sharepoint. 

 

But although I tried to create several list I keep getting an error when I press the approve or reject button in the email. 

 

In outlook online i get "The action could not be completed."

 

If I click the link in Outlook 2017 I get 

{ "statusCode": 500, "message": "Internal server error", "activityId": "896cb46c-13ee-43e7-a4e1-fc4bd67aed15" }

 

Does anyone know why this is happening ?  

29 REPLIES 29
Frequent Visitor

I'm also facing this issue.. please we need help..Sketch flowpng.png

Frequent Visitor

Maybe our usage exceeds the limits... Check out the link below.. Man Sad

https://flow.microsoft.com/en-us/documentation/billing-questions/

Community Support
Community Support

Hi Aribo,

 

I am using Outlook 2016, I created the flow to send approval email to this email address, both on Windows and Online, I can complete the action without error.

1.png

 

Do you have another email address? Could you try to change the email address to see if you could complete the action?

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi, I got the same issue like that, I'm already try to create using different email address, create a new list and create a new workflow for Approval Email, and always got this issue.

 

At 29th March 2017 my application using Approval workflow can works well. 

 

It happened at 31th March 2017 until now this issue always appeared.

 

Sorry for my english.

 

 

Frequent Visitor

I'm experiencing the same issue with Micorsoft Flow. Approve/reject actions do not work. 

Capture.PNG

 

 

 

 

 

You can use internet Explorer to get "The requested action could not be completed" error  Man IndifferentSketch flowpng.png 

Hi @Harith_S,

 

Thanks for your detailed information.
I am using Flow Plan2, but I am not able to reproduce this issue on my side.
Which Flow Plan are you using?
I am not sure if this is an issue related to usage limits, I am going to confirm this issue from my side.
I will back once I got any updates. Thanks for your understanding and patience.

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

@v-yamao-msft   it is a free plan Man Frustrated

 plan flow.png

Hi, @v-yamao-msft, I using Plan 2 in trial mode.3.PNG

 

 

 

 

,

Hi @v-yamao-msft, I'm using the free plan.

 

 

i am also using free plan. last friday dated 31-March my flow was working fine but today when i m going to approve email erorr showing " The action could not be completed" 

 

Please Help.

 

Mateen Khan.

I am also get this error, my approval still working at 30 March, after i check yesterday got massage "The requested action could not be completed". This my plan flow.4.PNG

Please Help.

 

Regards,

Kenmer 

 

i m also using the free plan is there any issue in free plan ? i have created just 2 flows and aprox. 30 list item in a single flow right now.

 

Regards,

Mateen Khan.

Hi @Harith_S,

 

We are not able to reproduce this issue on our side.
Could you send us details of your email address? You could send it to my email at v-yamao@microsoft.com.
Please also provide your Flow ID for a further investigation. Please open the Flow for editing and add a screenshot here and the URL displayed in your browser for that Flow.


Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

information sent on your email.

 

someone please help me to resolved this issue.

 

error when going to approve and rejecterror when going to approve and reject

Im facing the same problem in my environment and im not even using the free version.

Kudo Collector
Kudo Collector

Hi Guys,

 

My flow has been working fine up to today too unfortunately.

 

when clicking either approve / reject from the email I get

{ "statusCode": 500, "message": "Internal server error", "activityId":

This error is displayed through Chrome but through IE it opens the 'view Downloads' info box and asks me if I want to save the file?

 

the file size is 5.40KB but does nothing if you do try to save it.

 

any one else with this issue?

 

cheers

 

Lee

Hi All,

 

This is an issue happening in non-US environment. And it is due to recent policy change.
It seems that it has been fixed so the Send approval email action should now work as before.
Could you please try it on your side and let me know if it works now.

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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