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Authentication error while connecting data in Dynamics 365 Financials

Hi all,


I am trying to integrate Dynamics 365 Financials and Outlook. We are successfully able to create Connection for D365 Financials, but the connector is unable to fetch pages. It is throwing the following error:


Could not retrieve values. Credentials are missing or not valid. inner exception: The credentials provided for the Dynamics 365 for Financials source are invalid.



Thank you in advance.

New Member

I am facing the same issue.




Community Support
Community Support

Hi Anjali,


First make sure that you can access your D365 Financials page successfully. Then make sure that you have filled the field right.



Mona Li


Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Not applicable

Status of Connection for D365 Financials is displaying as Connected. We created connection using both password and webservice key.
Both the connections are not able to retrieve the pages/tables of D365 Finacials.


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