cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
AAhamed
Advocate I
Advocate I

Connection Error

Hello Team,

Could someone help me with the connection issue. I have Canvas Apps with following connectors, SharePoint, Office 365 users and Excel online. Since yesterday, all three connectors shows  following message "Can't sign-in. Fix connection".

 

I tried the following options, 
1. Tried reconnecting
2. Tried changing the password

3. Tried signing in "incognito mode"

4. Tried clearing cache memory
5. Tried clearing browser history

 

Some of the users in the organization faced similar issue with the connectors as well. Any help in this matter is greatly appreciated. 

 

Best regards

1 ACCEPTED SOLUTION

Accepted Solutions
v-bacao-msft
Community Support
Community Support

 

Hi @AAhamed ,

 

This seems to be a PowerApps related question, please consider submitting your question in the PowerApps forum for a more detailed answer:

https://powerusers.microsoft.com/t5/Power-Apps-Community/ct-p/PowerApps1

 

In addition, if you have tried many methods, but still cannot create a connection, you may need to contact MS Support to help solve this problem, because it may be a back-end issue:

 

I hope it helps.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
v-bacao-msft
Community Support
Community Support

 

Hi @AAhamed ,

 

This seems to be a PowerApps related question, please consider submitting your question in the PowerApps forum for a more detailed answer:

https://powerusers.microsoft.com/t5/Power-Apps-Community/ct-p/PowerApps1

 

In addition, if you have tried many methods, but still cannot create a connection, you may need to contact MS Support to help solve this problem, because it may be a back-end issue:

 

I hope it helps.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

JasonK
Advocate II
Advocate II

I ran into this same issue on outlook 365. Any new connections to this connector result in an authentication error.

Helpful resources

Announcements
UG GA Amplification 768x460.png

Launching new user group features

Learn how to create your own user groups today!

Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

M365 768x460.jpg

Microsoft 365 Collaboration Conference | December 7–9, 2021

Join us, in-person, December 7–9 in Las Vegas, for the largest gathering of the Microsoft community in the world.

Top Solution Authors
Top Kudoed Authors
Users online (2,005)