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Resolver I
Resolver I

Custom Connector to Salesforce and Refresh Token Issue

I'm hoping someone has had luck building a custom connector to Salesforce and can help me out with the OAuth part. I've got my custom connector working just fine, but my connection expires after 4 hours (our Salesforce org session setting) forcing me to manually reconnect. I've given the connected app full permissions that are reflected in the Flow scope, but it's not requesting a refresh token. I can't figure out how to do this in Flow, or if it's even possible? Thanks!

1 ACCEPTED SOLUTION

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Resolver I
Resolver I

Re: Custom Connector to Salesforce and Refresh Token Issue

Actually there is a way. I opened a support ticket and they helped me figure it out, I had the wrong token url (props to Rajat at Mindtree in Hyderabad!). I'll give details here in case it helps others.

 

You can indeed create a custom connector to Salesforce, but do not use Salesforce as the Oauth provider as one would assume, use 'Generic Oauth 2'. With that option selected, you can enter the unique urls you need for auth and token/refresh. 

 

2018-12-26_14-21-01.png

 

 

Here's where things get buggy. When you click 'Update connector', it changes the Identity Provider to Salesforce and the unique urls you entered are no longer there. They actually are there and are used in your connection, but are hidden from view making debugging difficult. I opened a bug fix for this UI issue.

 

2018-12-26_14-21-26.png

View solution in original post

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Community Support
Community Support

Re: Custom Connector to Salesforce and Refresh Token Issue

Hi @Bjorn,

 

As far as I understand it, there seems to be no way to achieve this.

Since your organization's settings are that the connection expires every four hours, the credentials are expired, so the connection needs to be manually updated.

There is no way for Flow to automatically update the connection. I am afraid there is no suitable way to solve your problem.

 

Best Regards,

Barry

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Highlighted
Resolver I
Resolver I

Re: Custom Connector to Salesforce and Refresh Token Issue

Actually there is a way. I opened a support ticket and they helped me figure it out, I had the wrong token url (props to Rajat at Mindtree in Hyderabad!). I'll give details here in case it helps others.

 

You can indeed create a custom connector to Salesforce, but do not use Salesforce as the Oauth provider as one would assume, use 'Generic Oauth 2'. With that option selected, you can enter the unique urls you need for auth and token/refresh. 

 

2018-12-26_14-21-01.png

 

 

Here's where things get buggy. When you click 'Update connector', it changes the Identity Provider to Salesforce and the unique urls you entered are no longer there. They actually are there and are used in your connection, but are hidden from view making debugging difficult. I opened a bug fix for this UI issue.

 

2018-12-26_14-21-26.png

View solution in original post

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