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rcharnock
Level: Powered On

Error We weren't able to add this connection. Please try again

I built a PowerApp that has 2 connections: 

  1. Office 365 User - Office 365
  2. SharePoint - Office 365

Issue:

Some users (in remote locations, not at headquarters).Can't open the PowerApp. They are stopped when prompted to sign into the data connections for (Office 365 users, and SharePoint). They get the error "We weren't able to add this connection. Please try again."  and the app does not open.  These remote locations have poor internet bandwidth. Could that be the issue?

 

App high level Summary of actions:

  1. Displays User Profile information (Profile pictures, name, Department, etc)
  2. On Submit, commits record to SharePoint list

 

Error text: 

Office 365 Users

 Connection by Microsoft

View permissions

Sign in

 

SharePoint

 Connection by Microsoft

View permissions

Sign in

When I try to sign in it gives me this error.

 

Error

We weren't able to add this connection. Please try again.

More

Close

 

 

 

6 REPLIES 6
Community Support Team
Community Support Team

Re: Error We weren't able to add this connection. Please try again

Hi @rcharnock,

 

Please check if those users have the proper permission on the data source. For example, if they could access the SharePoint list with the correct permission on SharePoint side. Some connection types are shareable, but SharPoint Online requires each user to bring their own connection. Here are some details on sharing of resources: https://powerapps.microsoft.com/en-us/tutorials/share-app-resources/

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
rcharnock
Level: Powered On

Re: Error We weren't able to add this connection. Please try again

This is the error that the use got when click the Sign in.

 

Connection.jpg

They get the following details error. 

download.jpg

 

I am getting confirmation on their Assigned License. 

 

 

Toasteroven
Level: Powered On

Re: Error We weren't able to add this connection. Please try again

I am having the same issue. One user is getting this message but it is working for everyone else. Yes they have the correct permissions. The connections are to outlook and onedrive.

rcharnock
Level: Powered On

Re: Error We weren't able to add this connection. Please try again

All my users, the ones that connection works for and the ones it doesn't have E1.

Toasteroven
Level: Powered On

Re: Error We weren't able to add this connection. Please try again

What is E1? Is there any update to the issue?

MRNBagtas
Level: Powered On

Re: Error We weren't able to add this connection. Please try again

Any update on this? We are having the same issue Smiley Sad

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