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AFisher1
Level: Powered On

Flow - Freshdesk connection not working.

Hi,
My Flows connection to Freshdesk is not working and my credentials are correct and I'm logged in.
I'm getting the error "Please check your account info and/or permissions and try again. Details: You have to be logged in to perform this action."
Has anyone else experienced this problem or know how to fix?
thanks.

5 REPLIES 5
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Community Support Team
Community Support Team

Re: Flow - Freshdesk connection not working.

Hi AFisher1,

 

Please make sure proper Account Url, Email or API Key and Password are entered.


After signing up the Freshdesk, an email will sent to your email address with the subject “Activate your Freshdesk account”, at there you will be able to get the Account Url.


Then enter your email address or API key and Password.


Then with the Freshdesk being logged in, click the Create button, you will be able to create the connection without issue.
3.PNG


Under Connections, you will find that the connection has been created successfully.

4.PNG

 

Please try again with it.

 

Best regards,
Mabel Mao

 

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Community Support Team
Community Support Team

Re: Flow - Freshdesk connection not working.

Hi @AFisher1,

 

Are you able to create a connection to Freshdesk successfully?

 

If you are still having the issue, please feel free post back.

 

Best regards,

Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
AFisher1
Level: Powered On

Re: Flow - Freshdesk connection not working.

Got it working thanks guys!

Administrator
Administrator

Re: Flow - Freshdesk connection not working.

Hello, @AFisher1!

 

I see that you have found a solution to your issue! If you have found the solution to be satisfactory to your Flow needs, please mark the reply as the "Accepted Solution"!

 

Best Regards,

-Gabriel

-Gabriel
Microsoft Power Automate Community Manager
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MEinBKK
Level: Power Up

Re: Flow - Freshdesk connection not working.

Hi,

I got the same error. Checked with our Admin and they told me everything should be OK but still receive this error. Please help. Thanks.

freshdesk error.png

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