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StephCORKING
Helper III
Helper III

Get email from shared mailbox not working

Hi

I just created a flow to pick up a document when an email arrives in the inbox of a shared mailbox but when it runs (or when I test it manually), it doesn't work - the flow is not triggered.

If I changed the mailbox to check to mine, it works fine.  Also, I can see the email in the shared mailbox.

 

Any ideas?

 

Screen Shot 2021-03-22 at 12.50.14.pngScreen Shot 2021-03-22 at 12.51.04.png

 

The only thing I can see is that I can't add the shared mailbox as a connection....

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Mira_Ghaly
Dual Super User II
Dual Super User II

@StephCORKING

There is a trigger when an email arrives to a shared mailbox, I think you need to use this one.

 

If this post helps you with your problem, please mark your as Accepted solution.If you like my response, please give it a Thumbs Up.

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5 REPLIES 5
Mira_Ghaly
Dual Super User II
Dual Super User II

@StephCORKING 

which trigger are you using?

 

If this post helps you with your problem, please mark your as Accepted solution.If you like my response, please give it a Thumbs Up.

Blog: here

HI @Mira_Ghaly 

I used a template to create it.  I would imagine that the trigger is when an email arrives in the inbox no?

Mira_Ghaly
Dual Super User II
Dual Super User II

@StephCORKING

There is a trigger when an email arrives to a shared mailbox, I think you need to use this one.

 

If this post helps you with your problem, please mark your as Accepted solution.If you like my response, please give it a Thumbs Up.

Blog: here

View solution in original post

Hi @Mira_Ghaly 

 

Thank you so much!   I didn't realise there was a different trigger for shared mailboxes

 

Steph

Hello @StephCORKING , 

 

The trigger is: When a new email arrives in a shared mailbox (V2)

 

Best regards,

Ana Almeida | Power Platform Support Engineer

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