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Issue from Forms 'Get response details' Flow item

** this issue just started happening Friday morning after the MS forms outage.

 

I have a form and Flow that has been working great for the last year, and it just stopped working on Friday, Dec 7th -I now receive "not found" error on "Get response details". If I edit the flow and look at the 'Get Response Details" step, and attempt to browse for forms, it only shows me new forms that I've created since Friday -all other forms don't appear in the drop-down - so it's like suddenly flow can't see the old forms.  I've tried from a blank form as well as from template to no avail.

 

I'd like to submit a case to support, but looks like I have to upgrade to 'premium' to do that?  I'd like to avoid the need to upgrade - we're on a non-profit license right now.

 

Thanks,

Greg

8 REPLIES 8
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Community Support
Community Support

Re: Issue from Forms 'Get response details' Flow item

Hi @ramseygreg,

 

What’s your current situation? Are you still having the issue?

How long had the old forms and the flows that using the old forms been created?

Could you get all the forms when creating a new flow?

The issue could not be reproduced by me. If you are still having the issue, please free post back with more details, I will help report it.

 

Best regards,

Mabel

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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New Member

Re: Issue from Forms 'Get response details' Flow item

Yes, issue still exists. I did duplicate the form (with a template link) and flow sees the new form. Flow still does not see my older forms (some are more than a year old).
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Community Support
Community Support

Re: Issue from Forms 'Get response details' Flow item

Hi @ramseygreg,

 

The issue could not be reproduced by me. Please help collect the following info:

  1. what’s your location?
  2. Please provide a screenshot and URL of the flow
  3. Please provide a screenshot of the error message
  4. Please share some more info on the forms

Best regards,

Mabel

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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New Member

Re: Issue from Forms 'Get response details' Flow item

1. I'm in Seattle, WA

 

I don't see where I can 'upload' or paste images to this dialog.

 

My Original form

 

My Flow, where I cannot see the forms.

 

I'd be happy to get on a Skype session to demo and troubleshoot.

 

As mentioned, I copied the form, and can see the new form. But when I go into flow, none of my older forms are visible anymore (this stopped working last Friday).

 

Greg

 

 

 

 

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Community Support
Community Support

Re: Issue from Forms 'Get response details' Flow item

Hi @ramseygreg,

 

Thanks for updating.

I have reported it.

I will back to you once I got any updates.

 

Best regards,

Mabel

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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Community Support
Community Support

Re: Issue from Forms 'Get response details' Flow item

Hi @ramseygreg,

 

I have some updates for you.

From the screenshot you provided, it seems that the form has been moved into “Group forms”. Group forms are very different scenario, currently we don’t support group forms in flow.

 

Best regards,

Mabel

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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New Member

Re: Issue from Forms 'Get response details' Flow item

Thanks for the info - I'm not aware of any documentation that tells me that's an issue, so didn't know that was going to break my process.

 

and now, I don't see how to move a form back from a group to my personal space - if you have any ideas on how to perform that, please let me know.

 

Greg

 

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Community Support
Community Support

Re: Issue from Forms 'Get response details' Flow item

Hi @ramseygreg,

 

I am afraid that it might be not possible to move a from Group forms back to My forms.

I have seen similar request on Forms at here for your reference:

https://microsoftforms.uservoice.com/forums/386451-welcome-to-microsoft-forms-suggestion-box/suggest...

 

Best regards,

Mabel

 

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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