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Issue in Power Automate - Sender email addresses not saved

I have created a flow - to save email attachments to One drive for Business. This was created using my company's Office 365 credentials. However, i am facing a issue. The issue is:-


Whenever i enter an email-id in the "From" field, which is not in my address book or is outside my organisation, the automate process doesn't show any error, but the moment i save it and go to my edit section to view it or test it, i am unable to see the email-ids i have entered. The screenshot is shown below, where From field is blank

InkedScreenshot 2021-02-23 112837_LI.jpg


On the other hand, if i take an email-id from my company/ organisation, then the same is accepted by Power Automate immediately as well as reflected also, whenever i go to "Edit" section.

Why is this so?
Please let me know.

Community Support
Community Support

@SA_VOH Office 365 outlook connector cannot be triggered when an email arrives from an email address outside of your organization, this is why the email address disappears when you manually enter it and attempt to save it. You can use an external email address within an O365 outlook action but not within the trigger, this is by design.

New Member

Hi Dejnimi,

ok . 

i wasn't aware that it will not run like this i.e outside the organsisation.

Should i try the following:-

1. Mark a rule in my outlook to forward the specific email from sender to my gmail account.

2. Develop a Automate template which will then fetch all the emails (sent from my Outlook) and then download the attachments in One drive.

3. Should my gmail account be signed in permanently for this to work?

Will i face any issues, while doing the above?

Further, i have learnt the basic functioning of Power Automate- Could you suggest me some good books, videos, webinars, from where i could enhance my learning.



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