cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
EGreen
Advocate I
Advocate I

Item Id doesn't belong to the current mailbox

Hopefully my final edit... @Anonymous alerted us that Microsoft has added a "Mailbox Address" field to Outlook actions. You can enter the address of the shared mailbox in this field to get back to original functionality. I'm keeping all previous solution details below just in case.

 

I've accepted the solution provided by @Anonymous on page 3. As a note for future users running into this issue, this solution requires a premium account. This will not be the best solution for a number of users (myself included), but it's the Microsoft-supported fix and (hopefully) the least likely to fail in the future. 

 

For more information on the Graph API solution, check the posts by @jonathanford on pages 5 and 6. 

 

If you do not have a premium account, the solution on page 3 offered by @Mindaugas is your best bet. You will need to add a new connection to Flow for the shared mailbox and then select that account as the connection for your Flow step. @RHCC gives more details on page 4 - you will also most likely need to add a password to the shared mailbox which is not intuitive. 

 

This is by far the easiest solution, but I'm concerned how long it will work before Microsoft breaks functionality in an update. They do not support shared mailbox connections in Flows that don't specifically use that language, which is a frustrating response given how many users were relying on these Flows for their daily business. 

 

Original post below:

 

Hi all - I'm having an issue with a couple Flows that were previously working without error.

 

When a new email arrives in a shared mailbox runs in a separate Flow and creates a SharePoint list item. One of the attributes added is the id of the trigger email (MessageId from the triggerBody). 

 

I have two other Flows that will reply to this initial email using Reply to email. The stored MessageId is used to reply to the correct email. This has been working for 4+ months without error, but started failing today with the error shown in the Subject (Item Id doesn't belong to the current mailbox). 

 

Myself and one other user are not having this failure. I had a user who was experiencing the failure check their connections in Flow and all apps were still connected. I also had them check their access to the shared inbox in Outlook and they still had full access.  

 

Has anyone run into something similar or have any suggestions? It seems like it must be a user connection to the shared inbox but I'm not sure what else to look into. Thanks!

 

**Editing to note that the Get email step is also failing when referencing the ID of an email in a shared mailbox.

146 REPLIES 146
Anonymous
Not applicable

@timothydickson this solution worked for me! Thank you so much.

EGreen
Advocate I
Advocate I

It looks like Microsoft has updated the error for this issue in Flow. The new error is "This action does not support shared mailboxes" and they include a link to the documentation that recommends the Graph solution.

 

So no new information really for those of us who have been working through this issue, but I wanted to include that error text so a search could at least retrieve this thread.

Anonymous
Not applicable

the solution from @timothydickson  worked for me. remove the "get attachments" action and create the file just using the "when item arrives in shared mailbox" trigger

Anonymous
Not applicable

@timothydickson !!! Thank you very much for posting the detailed description of your fix.   This was what I needed to get my Flow running again, as well.  I really appreciate you taking the time to share the information.   

 

Cheers!

@MindaugasMy admin says that my sharebox doesn't have password. Can I use your solution without password? When I try to enter my sharebox in the connections, I got error message that the Email address is wrong. Any advice?

 

Thanks,

Your admin is lazy admin. You can change any password of mailbox. He has to find it with all rest of active users in admin center

My admin is also mentioned that there is no password to this shared mailbox. I'm not completely clear, but he said this account is provided same E3 license or something of that sort, so these are not the same as other accounts.

My admin create a @grassavoye365.onmicrosoft.com account for this shared mailbox

teqs
Kudo Commander
Kudo Commander

Just do not forget that you can also ask MS per support ticket for help. It's also a good idea to show them the amount of problems they produce with changes like this.

 

And I am wondering why I still find official MS flow templates, which use "mark as read" on "shared mail box" items. Which in my opinion can't work after the last changes:


"Save attachments to OneDrive (Business) on new email in shared mailbox"

Link: https://emea.flow.microsoft.com/en-us/galleries/public/templates/91ed73104ee311e78ced3beedb3cacd3/sa...

Perhaps someone can correct me, that this template should still work as it is?

gjeh
Responsive Resident
Responsive Resident

I'm having a similar issue, when ever i try to run a flow that starts with the trigger 'when a new email arrives in a shared mailbox (V2)' it fails like this:errortje13.PNG

 

Odd thing is that if I try to use it on my test tenant it works perfectly fine. (how typical; works where it doesn't matter - doesn't work where it matters).

 

run on unimportant, pointless tenant:

succes.PNG

 

the only actual difference are the language settings between tenants.

Anonymous
Not applicable

@timothydickson , What is simple solution. This works perfectly for me thank you. I was  using the trigger to save attachments in the shares email to a OneDrive folder. So a little bit different than the original issue reported but one that was discussed with in the thread. The files were retrieved but corrupted.

Anonymous
Not applicable

Hi,

We had same issue with the Shared Mailbox , where we marked the mail as read, flagged it Complete and moved it into another folder in the Shared Mailbox.

Now we have changed to a Service User account's mailbox , and proceding the same process , but since we can login as Service user account and with password , our connections are now using the Service User connection and everything works just as it did with the Shared Mailbox before.

Hello, my problem was with getting attachements from shared mailbox in Logic App.

 

I have opened ticket to MS , after few calls solved it by these steps :

- Invoke HTTP witn Azure AD - Invoke an HTTP request (need connect to https://graph.microsoft.com/  in both parameters), URL parameter:


https://graph.microsoft.com/beta/users/"Your shared mailbox adress"/messages/MessageId/attachments

- Parse JSON - Contet: Body from HTTP call

- For Each JSON.Vakue set variable XY to base64ToBinary(ContentBytes)

schema:

{
"properties": {
"@@odata.context": {
"type": "string"
},
"value": {
"items": {
"properties": {
"@@odata.mediaContentType": {
"type": "string"
},
"@@odata.type": {
"type": "string"
},
"contentBytes": {
"type": "string"
},
"contentId": {},
"contentLocation": {},
"contentType": {
"type": "string"
},
"id": {
"type": "string"
},
"isInline": {
"type": "boolean"
},
"lastModifiedDateTime": {
"type": "string"
},
"name": {
"type": "string"
},
"size": {
"type": "integer"
}
},
"required": [
"@@odata.type",
"@@odata.mediaContentType",
"id",
"lastModifiedDateTime",
"name",
"contentType",
"size",
"isInline",
"contentId",
"contentLocation",
"contentBytes"
],
"type": "object"
},
"type": "array"
}
},
"type": "object"
}

- write attachemnt/file to Sharepoint Libary: name from JSON, content from  variable XY

Anonymous
Not applicable

My premier support tech just sent me the following message

 

I just wanted to provide you an update that after passing the feedback to the Product team that multiple users complained about existing functionality breaking,

The Product team has deployed a fix for this where an optional parameter is added to the outlook actions to specify the shared mailbox address.

This should provide the support and users should not see the error that they were seeing earlier.

screenshot.png

@Anonymous Wow, great update. I just added in the shared mailbox to my existing Flows and they're all working again.

The world thanks you @Anonymous. 

Hello @Anonymous ,

 

nice to see the change. I see this new "mailbox" field on connectors like "get attachments" and "get mail" but not on actions like "Mark as read". So, I guess, your solution is not able to "Mark as read" for a email in a shared folder?

Or do it solve this also and I miss something?

 

thanks and best regards

Anonymous
Not applicable

I'm not sure how many actions they are adding it to.  They just said "updating the Email actions".  Maybe it will get an update today also.  If not, I can pass the info on but may also need another support ticket or uservoice submission.

@teqs I can see the Mailbox Address field on the Mark as read or unread (V2) step.

gjeh
Responsive Resident
Responsive Resident


@Anonymous wrote:

 

The Product team has deployed a fix for this where an optional parameter is added to the outlook actions to specify the shared mailbox address.

 


what is the mailbox adres?  identity@domain.com  or ? (im very noob, legit question)

Helpful resources

Announcements

Super User of the Month | Chris Piasecki

In our 2nd installment of this new ongoing feature in the Community, we're thrilled to announce that Chris Piasecki is our Super User of the Month for March 2024. If you've been in the Community for a while, we're sure you've seen a comment or marked one of Chris' helpful tips as a solution--he's been a Super User for SEVEN consecutive seasons!   Since authoring his first reply in April 2020 to his most recent achievement organizing the Canadian Power Platform Summit this month, Chris has helped countless Community members with his insights and expertise. In addition to being a Super User, Chris is also a User Group leader, Microsoft MVP, and a featured speaker at the Microsoft Power Platform Conference. His contributions to the new SUIT program, along with his joyous personality and willingness to jump in and help so many members has made Chris a fixture in the Power Platform Community.   When Chris isn't authoring solutions or organizing events, he's actively leading Piasecki Consulting, specializing in solution architecture, integration, DevOps, and more--helping clients discover how to strategize and implement Microsoft's technology platforms. We are grateful for Chris' insightful help in the Community and look forward to even more amazing milestones as he continues to assist so many with his great tips, solutions--always with a smile and a great sense of humor.You can find Chris in the Community and on LinkedIn. Thanks for being such a SUPER user, Chris! 💪 🌠  

Tuesday Tips: Community Ranks and YOU

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!This Week: Community Ranks--Moving from "Member" to "Community Champion"   Have you ever wondered how your fellow community members ascend the ranks within our community? What sets apart an Advocate from a Helper, or a Solution Sage from a Community Champion? In today’s #TuesdayTip, we’re unveiling the secrets and sharing tips to help YOU elevate your ranking—and why it matters to our vibrant communities. Community ranks serve as a window into a member’s role and activity. They celebrate your accomplishments and reveal whether someone has been actively contributing and assisting others. For instance, a Super User is someone who has been exceptionally helpful and engaged. Some ranks even come with special permissions, especially those related to community management. As you actively participate—whether by creating new topics, providing solutions, or earning kudos—your rank can climb. Each time you achieve a new rank, you’ll receive an email notification. Look out for the icon and rank name displayed next to your username—it’s a badge of honor! Fun fact: Your Community Engagement Team keeps an eye on these ranks, recognizing the most passionate and active community members. So shine brightly with valuable content, and you might just earn well-deserved recognition! Where can you see someone’s rank? When viewing a post, you’ll find a member’s rank to the left of their name.Click on a username to explore their profile, where their rank is prominently displayed. What about the ranks themselves? New members start as New Members, progressing to Regular Visitors, and then Frequent Visitors.Beyond that, we have a categorized system: Kudo Ranks: Earned through kudos (teal icons).Post Ranks: Based on your posts (purple icons).Solution Ranks: Reflecting your solutions (green icons).Combo Ranks: These orange icons combine kudos, solutions, and posts. The top ranks have unique names, making your journey even more exciting! So dive in, collect those kudos, share solutions, and let’s see how high you can rank!  🌟 🚀   Check out the Using the Community boards in each of the communities for more helpful information!  Power Apps, Power Automate, Copilot Studio & Power Pages

Find Out What Makes Super Users So Super

We know many of you visit the Power Platform Communities to ask questions and receive answers. But do you know that many of our best answers and solutions come from Community members who are super active, helping anyone who needs a little help getting unstuck with Business Applications products? We call these dedicated Community members Super Users because they are the real heroes in the Community, willing to jump in whenever they can to help! Maybe you've encountered them yourself and they've solved some of your biggest questions. Have you ever wondered, "Why?"We interviewed several of our Super Users to understand what drives them to help in the Community--and discover the difference it has made in their lives as well! Take a look in our gallery today: What Motivates a Super User? - Power Platform Community (microsoft.com)

March User Group Update: New Groups and Upcoming Events!

  Welcome to this month’s celebration of our Community User Groups and exciting User Group events. We’re thrilled to introduce some brand-new user groups that have recently joined our vibrant community. Plus, we’ve got a lineup of engaging events you won’t want to miss. Let’s jump right in: New User Groups   Sacramento Power Platform GroupANZ Power Platform COE User GroupPower Platform MongoliaPower Platform User Group OmanPower Platform User Group Delta StateMid Michigan Power Platform Upcoming Events  DUG4MFG - Quarterly Meetup - Microsoft Demand PlanningDate: 19 Mar 2024 | 10:30 AM to 12:30 PM Central America Standard TimeDescription: Dive into the world of manufacturing with a focus on Demand Planning. Learn from industry experts and share your insights. Dynamics User Group HoustonDate: 07 Mar 2024 | 11:00 AM to 01:00 PM Central America Standard TimeDescription: Houston, get ready for an immersive session on Dynamics 365 and the Power Platform. Connect with fellow professionals and expand your knowledge. Reading Dynamics 365 & Power Platform User Group (Q1)Date: 05 Mar 2024 | 06:00 PM to 09:00 PM GMT Standard TimeDescription: Join our virtual meetup for insightful discussions, demos, and community updates. Let’s kick off Q1 with a bang! Leaders, Create Your Events!  Leaders of existing User Groups, don’t forget to create your events within the Community platform. By doing so, you’ll enable us to share them in future posts and newsletters. Let’s spread the word and make these gatherings even more impactful! Stay tuned for more updates, inspiring stories, and collaborative opportunities from and for our Community User Groups.   P.S. Have an event or success story to share? Reach out to us – we’d love to feature you!

Tuesday Tips: Community Blogs--A Great Place to Start

  It's TUESDAY, so it's time for an all-new TUESDAY TIP.    This ongoing series of posts is our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users. Make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!   THIS WEEK: COMMUNITY BLOGS One of the highlights of the Power Platform Community is the very active Community Blog. Whether you're working mostly with Power Apps, creating flows in Power Automate, unlocking the power of Copilot Studio, or building websites with Power Pages, each Community has its own, dedicated blog that is written by--and for--our Community members!When you have a question and aren't sure how to ask it, or when you're looking for a solution to a particularly vexing problem, what you're looking for may already have been written about by someone who has faced the issue--and found an answer! Our blogs are written by both Super User pros and by low-code rookies, because it doesn't matter how long you've been part of Power Platform or the Community. What matters is whether or not you have a solution that can be shared to people who really need the help.   With new blog posts released several times a week, you never know what answer you will find. And the blogs are a great place to discuss what works, share what you may have found yourself, and build connections with other Community members facing similar questions or concerns! We are so grateful for the awesome group of bloggers who share their tips, knowledge, and skills. It's been exciting to see so many new Community members join the blog since last fall.Check Out the Community Blogs Today: Power Apps Community BlogPower Automate Community BlogCopilot Studio Community BlogPower Pages Community Blog There's so much more you'll discover in the Community Blogs, and we hope you'll check them out today!  Interested in blogging? Click here & message your Community Managers today to get started.

February 2024 Community Newsletter

Welcome to our February Newsletter, where we highlight the latest news, product releases, upcoming events, and the amazing work of our outstanding Community members. If you're new to the Community, please make sure to follow the latest News & Announcements and check out the Community on LinkedIn as well! It's the best way to stay up-to-date in 2024 with all the news from across Microsoft Power Platform and beyond. Are you ready to "Leap" in to all we've got to share today?   COMMUNITY HIGHLIGHTS Check out the most active community members of the last month! These hardworking members post regularly, answer questions, kudos, and provide top solutions in their communities. We are so thankful for all your great work in January, and we can't wait to see who will be our most active members next month!   Power AppsPower AutomateCopilot StudioPower PagesWarrenBelzWarrenBelzPstork1saudali_25LaurensMPstork1stephenrobertLucas001AARON_ClbendincpaytonSurendran_RANBNived_NambiarMariamPaulachanNikhil2JmanriqueriosANBJupyter123rodger-stmmbr1606Agniusstevesmith27mandelaPhineastrice602AnnaMoyalanOOlashynBCLS776grantjenkinsExpiscornovusJcookSpongYeAARON_CManishSolankiapangelesPstork1ManishSolankiSanju1Fubar   There was a lot of activity in the Community in February! Did you miss anything? Here are just a few of the announcements and updates we shared: Super User Season 1 is HereFebruary 2024 User Group Update: Welcoming New GroupsCelebrating a New Season of Super UsersCheck out the February 2024 Dynamics NewsletterAnnouncing Copilot Cookbook GallerySuper User of the Month D. PoggemannTuesday Tips: Getting Started in the Community The best way to not miss them is to make sure you're subscribed to your community's News & Announcements. Subscribe today and don't miss anything next month! Power Apps News, Power Automate News, Copilot Studio News, Power Pages News Copilot Cookbook for Power Apps The all-new Copilot Cookbook is now available in the #PowerApps Community - offering a wide array of best practices on how to use Microsoft Copilot to develop and create in Power Apps.   The #CopilotCookbook is your new go-to resource when you need inspiration (or when you're stuck!) and aren't sure how to best partner with Copilot. So, whether you're looking for the best prompts or just want to know about responsible AI use, you can visit the Copilot Cookbook for regular, high-quality content that you can rely on. Our team will be reviewing posts using the new "Copilot " label to ensure we highlight and amplify the most relevant and recent content, so you're assured of high-quality content every time you visit. If you share a post that gets featured in the curated gallery, you'll get a PM in the Community to let you know!   The curated gallery is now ready for you to experience, so click the image below and check out the all-new Copilot Cookbook for Power Apps today. We can't wait to see what you "cook" up! 👨🍳       Power Platform Dev Weekly Celebrate 200th Episode Congratulations to Danish Naglekar, Anwesha Sharma, Matt Beard, Mark Carrington Carl Cookson and the team, as they celebrated the 200th episode of Power Platform Dev Weekly in February!   Click the image below to check out this landmark episode, featuring content from the likes of Nati Turtledove, Matthew Devaney, Inogic, Mohamed Ashiq Faleel, Mike Hartley, Nishant Rana, James Yumnam, Carl Cookson, Yannick Reekmans, Deepesh Somani, and many more.       "Get Started With" Power Platform Shorts Series This month we launched our new 'Get Started With' series on YouTube - a selection of sweet snapshots to keep you in the loop with all the latest Copilot trends that you can try out through advice at Microsoft Learn. Click the image below to check out the entire playlist so far, and don't forget to subscribe to our YouTube channel for all the latest updates.     UPCOMING EVENTS Canadian Power Platform Summit - Vancouver - 16th March 2024 Check out the first ever Canadian Power Platform Summit, which takes place at Microsoft Vancouver office on Saturday 16th March 2024! Get ready to immerse yourself in the ultimate Power Platform experience at the #CPPS24. This event is tailored for makers, developers, students and tech enthusiasts eager to explore the depths of Power Platform technologies. With sessions ranging from beginner-friendly to advanced-intermediate, this event offers a diverse range of insights for attendees of all levels.   There's a great range of speakers, including the likes of Lisa Crosbie, Matthew Devaney, Ulrikke Akerbæk, Oleksandr Olashyn, Mark Smith, Jake Harvey, Manju Gurjar, Adam Tobias, Mats Necker, Natasza Kosakowska, Linn Zaw Win, Salim Adamon, Tomas Prokop, Maxim Nikonov, and many more.   Great work by Chris Piasecki, Éric Sauvé, Nick Doelman, Scott Durow, Victor Dantas and the team for putting this amazing event together. So, whether you're a seasoned pro or a rising star, click the image below to join the Microsoft Community in Canada to gain practical insights, discover real-world examples, and take away actionable skills to boost your expertise.   Business Applications Launch Event - Virtual - 10th April 2024 Registration is now open for the Microsoft Business Applications Launch event which kicks off at 9am PST on Wednesday 10th April 2024. Join Microsoft product leaders and engineers for an in-depth look at the latest news and AI capabilities in Power Platform and #Dynamics365, featuring the likes of Charles Lamanna, Sangya Singh, Julie Strauss, Donald Kossmann, Lori Lamkin, Georg Glantschnig, Mala Anand, Jeff Comstock, and Mike Morton.     Microsoft Fabric - Las Vegas - 26-28th March 2024 Exciting times ahead for the inaugural #MicrosoftFabric Community Conference on March 26-28 at the MGM Grand in Las Vegas! The conference will cover all the latest in analytics, AI, databases, and governance across 150+ sessions, with guest speakers including Arun Ulag, Amir Netz, Jessica Hawk, Eric Boyd, Kim Manis, Adam Saxton, Patrick LeBlanc, Bob Ward, Wangui McKelvey, Wee Hyong T., Justyna Lucznik, Priya Sathy, Mehrnoosh Sameki, Rachel Shepard, Karthik Ravindran, Jason Himmelstein, and many more.   On-site there will be a special Community Lounge, interactive learning labs, plus you'll be able to 'Ask the Experts' all your questions to get help from data, analytics, and AI specialists, including community members and the Fabric Customer Advisory Team. Click the image below to find out more about the ultimate learning event for Microsoft Fabric!   If you'd like to learn how the latest advances in AI and how #MicrosoftCopilot can help you streamline your processes, click the image below to register today!       LATEST COMMUNITY BLOG ARTICLES Power Apps Community Blog Power Automate Community Blog Copilot Studio Community Blog Power Pages Community Blog Check out 'Using the Community' for more helpful tips and information: Power Apps, Power Automate, Copilot Studio, Power Pages

Top Solution Authors
Users online (2,590)