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Advocate I
Advocate I

Re: Item Id doesn't belong to the current mailbox

@timothydickson this solution worked for me! Thank you so much.

Highlighted
Advocate I
Advocate I

Re: Item Id doesn't belong to the current mailbox

It looks like Microsoft has updated the error for this issue in Flow. The new error is "This action does not support shared mailboxes" and they include a link to the documentation that recommends the Graph solution.

 

So no new information really for those of us who have been working through this issue, but I wanted to include that error text so a search could at least retrieve this thread.

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Advocate I
Advocate I

Re: Item Id doesn't belong to the current mailbox

the solution from @timothydickson  worked for me. remove the "get attachments" action and create the file just using the "when item arrives in shared mailbox" trigger

Highlighted
Regular Visitor

Re: Item Id doesn't belong to the current mailbox

@timothydickson !!! Thank you very much for posting the detailed description of your fix.   This was what I needed to get my Flow running again, as well.  I really appreciate you taking the time to share the information.   

 

Cheers!

Highlighted
Regular Visitor

Re: Simple solution that helped for me

@MindaugasMy admin says that my sharebox doesn't have password. Can I use your solution without password? When I try to enter my sharebox in the connections, I got error message that the Email address is wrong. Any advice?

 

Thanks,

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Frequent Visitor

Re: Simple solution that helped for me

Your admin is lazy admin. You can change any password of mailbox. He has to find it with all rest of active users in admin center

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Frequent Visitor

Re: Simple solution that helped for me

My admin is also mentioned that there is no password to this shared mailbox. I'm not completely clear, but he said this account is provided same E3 license or something of that sort, so these are not the same as other accounts.

Highlighted
Frequent Visitor

Re: Simple solution that helped for me

My admin create a @grassavoye365.onmicrosoft.com account for this shared mailbox

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Advocate V
Advocate V

Re: Simple solution that helped for me

Just do not forget that you can also ask MS per support ticket for help. It's also a good idea to show them the amount of problems they produce with changes like this.

 

And I am wondering why I still find official MS flow templates, which use "mark as read" on "shared mail box" items. Which in my opinion can't work after the last changes:


"Save attachments to OneDrive (Business) on new email in shared mailbox"

Link: https://emea.flow.microsoft.com/en-us/galleries/public/templates/91ed73104ee311e78ced3beedb3cacd3/sa...

Perhaps someone can correct me, that this template should still work as it is?

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Resolver III
Resolver III

Re: Item Id doesn't belong to the current mailbox

I'm having a similar issue, when ever i try to run a flow that starts with the trigger 'when a new email arrives in a shared mailbox (V2)' it fails like this:errortje13.PNG

 

Odd thing is that if I try to use it on my test tenant it works perfectly fine. (how typical; works where it doesn't matter - doesn't work where it matters).

 

run on unimportant, pointless tenant:

succes.PNG

 

the only actual difference are the language settings between tenants.

Highlighted
Regular Visitor

Re: Item Id doesn't belong to the current mailbox

@timothydickson , What is simple solution. This works perfectly for me thank you. I was  using the trigger to save attachments in the shares email to a OneDrive folder. So a little bit different than the original issue reported but one that was discussed with in the thread. The files were retrieved but corrupted.

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Regular Visitor

Re: Item Id doesn't belong to the current mailbox

Hi,

We had same issue with the Shared Mailbox , where we marked the mail as read, flagged it Complete and moved it into another folder in the Shared Mailbox.

Now we have changed to a Service User account's mailbox , and proceding the same process , but since we can login as Service user account and with password , our connections are now using the Service User connection and everything works just as it did with the Shared Mailbox before.

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Advocate II
Advocate II

Re: Item Id doesn't belong to the current mailbox

Hello, my problem was with getting attachements from shared mailbox in Logic App.

 

I have opened ticket to MS , after few calls solved it by these steps :

- Invoke HTTP witn Azure AD - Invoke an HTTP request (need connect to https://graph.microsoft.com/  in both parameters), URL parameter:


https://graph.microsoft.com/beta/users/"Your shared mailbox adress"/messages/MessageId/attachments

- Parse JSON - Contet: Body from HTTP call

- For Each JSON.Vakue set variable XY to base64ToBinary(ContentBytes)

schema:

{
"properties": {
"@@odata.context": {
"type": "string"
},
"value": {
"items": {
"properties": {
"@@odata.mediaContentType": {
"type": "string"
},
"@@odata.type": {
"type": "string"
},
"contentBytes": {
"type": "string"
},
"contentId": {},
"contentLocation": {},
"contentType": {
"type": "string"
},
"id": {
"type": "string"
},
"isInline": {
"type": "boolean"
},
"lastModifiedDateTime": {
"type": "string"
},
"name": {
"type": "string"
},
"size": {
"type": "integer"
}
},
"required": [
"@@odata.type",
"@@odata.mediaContentType",
"id",
"lastModifiedDateTime",
"name",
"contentType",
"size",
"isInline",
"contentId",
"contentLocation",
"contentBytes"
],
"type": "object"
},
"type": "array"
}
},
"type": "object"
}

- write attachemnt/file to Sharepoint Libary: name from JSON, content from  variable XY

Highlighted
Advocate I
Advocate I

MS is pushing a fix for shared mailboxes

My premier support tech just sent me the following message

 

I just wanted to provide you an update that after passing the feedback to the Product team that multiple users complained about existing functionality breaking,

The Product team has deployed a fix for this where an optional parameter is added to the outlook actions to specify the shared mailbox address.

This should provide the support and users should not see the error that they were seeing earlier.

screenshot.png

View solution in original post

Highlighted
Advocate I
Advocate I

Re: MS is pushing a fix for shared mailboxes

@PeteFromDenver Wow, great update. I just added in the shared mailbox to my existing Flows and they're all working again.

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Helper II
Helper II

Re: MS is pushing a fix for shared mailboxes

The world thanks you @PeteFromDenver

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Advocate V
Advocate V

Re: MS is pushing a fix for shared mailboxes

Hello @PeteFromDenver ,

 

nice to see the change. I see this new "mailbox" field on connectors like "get attachments" and "get mail" but not on actions like "Mark as read". So, I guess, your solution is not able to "Mark as read" for a email in a shared folder?

Or do it solve this also and I miss something?

 

thanks and best regards

Highlighted
Advocate I
Advocate I

Re: MS is pushing a fix for shared mailboxes

I'm not sure how many actions they are adding it to.  They just said "updating the Email actions".  Maybe it will get an update today also.  If not, I can pass the info on but may also need another support ticket or uservoice submission.

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Advocate I
Advocate I

Re: MS is pushing a fix for shared mailboxes

@teqs I can see the Mailbox Address field on the Mark as read or unread (V2) step.

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Resolver III
Resolver III

Re: MS is pushing a fix for shared mailboxes


@PeteFromDenver wrote:

 

The Product team has deployed a fix for this where an optional parameter is added to the outlook actions to specify the shared mailbox address.

 


what is the mailbox adres?  identity@domain.com  or ? (im very noob, legit question)

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