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Regular Visitor

Missing field in Freshdesk connectors - group

The current Freshdesk connectors require another field before they are usable. At present they all fail.

There is a "group_id" field missing from both the "Update a ticket" and "Create a ticket" flow actions.


Below is the result on any flows trying to use these.

"description": "Validation failed",
  "errors": [
      "field": "group_id",
      "message": "It should be a/an Positive Integer",
      "code": "missing_field"
Any assistance in making this function would be appreciated. This issue is preventing many potential Flows from even starting as we are stuck on step 1.
Community Support
Community Support

Re: Missing field in Freshdesk connectors - group

Hi @Marnott ,


Could you please share a screenshot of the configuration of your flow and run history of the flow when the flow is run failed?


Best regards,



Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Regular Visitor

Re: Missing field in Freshdesk connectors - group

Thanks Alice.


It's just a test flow to validate it works. So it's very basic.

If an email is received by <specific address> create a ticket in their name, with the subject and body included.


Names removed.Names removed.Flow-Run history.png

Regular Visitor

Re: Missing field in Freshdesk connectors - group

Hi Alice,


Is there anything else I can provide that may assist you with this issue?

New Member

Re: Missing field in Freshdesk connectors - group

@Marnott - did you get this working? I can edit the json outside of flow but once I do that I can no longer edit inside of flow.
The issue is if in Freshdesk - you ticket field Group as mandatory - the api needs to pass it otherwise it will fail with that error.


As soon as I edit the JSON outside of the flow my flow works fine. When setting the group_id it needs to an integer so the unique code of your group - you can find this in admin > support groups.


Can @v-alzhan-msft or someone from the Microsoft Community edit this connector to allow us to post the Group_ID field - this is one of the basic ticket fields in Freshdesk.

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