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Regular Visitor

Missing field in Freshdesk connectors - group

The current Freshdesk connectors require another field before they are usable. At present they all fail.

There is a "group_id" field missing from both the "Update a ticket" and "Create a ticket" flow actions.

 

Below is the result on any flows trying to use these.

{
"description": "Validation failed",
  "errors": [
    {
      "field": "group_id",
      "message": "It should be a/an Positive Integer",
      "code": "missing_field"
    }
  ]
}
Any assistance in making this function would be appreciated. This issue is preventing many potential Flows from even starting as we are stuck on step 1.
7 REPLIES 7
Community Support
Community Support

Hi @Marnott ,

 

Could you please share a screenshot of the configuration of your flow and run history of the flow when the flow is run failed?

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Highlighted

Thanks Alice.

 

It's just a test flow to validate it works. So it's very basic.

If an email is received by <specific address> create a ticket in their name, with the subject and body included.

 

Names removed.Names removed.Flow-Run history.png

Highlighted

Hi Alice,

 

Is there anything else I can provide that may assist you with this issue?

Highlighted
New Member

@Marnott - did you get this working? I can edit the json outside of flow but once I do that I can no longer edit inside of flow.
The issue is if in Freshdesk - you ticket field Group as mandatory - the api needs to pass it otherwise it will fail with that error.

 

As soon as I edit the JSON outside of the flow my flow works fine. When setting the group_id it needs to an integer so the unique code of your group - you can find this in admin > support groups.

 

Can @v-alzhan-msft or someone from the Microsoft Community edit this connector to allow us to post the Group_ID field - this is one of the basic ticket fields in Freshdesk.

Highlighted

Have microsoft been able to address this issue in the  FreshDesk connector.

 

The freshdesk makes no reference to the group_id in the api to create a ticket.

but when trying to create a ticket using the freshdesk connector in powerapps, it returns the message group_id missing field.

 

Maybe freshdesk have changed the api,  and the connector needs updating, but their site does not mention this.

 

also, trying to add a field  group_id gives me validation errors and wont proceed in powerapps.

its stuck in the middle with nowhere to go.

thanks

Highlighted

Hi Steve.

 

Yes, Freshdesk support helped me with this.

 

In the admin settings for ticket creation (I can't remember exactly where it is). There is an option that groups must be set when creating a ticket. 

 

Disable this and the connector works.

Highlighted

many thanks, freshdesk have just confirmed the same in the last 30 minutes.

they can actually disable this behind the scenes in the api, so that it wont require it.

 

as an aside, It would be good if the connector supported the update of more fields though.

 

 

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