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Regular Visitor

Missing field in Freshdesk connectors - group

The current Freshdesk connectors require another field before they are usable. At present they all fail.

There is a "group_id" field missing from both the "Update a ticket" and "Create a ticket" flow actions.

 

Below is the result on any flows trying to use these.

{
"description": "Validation failed",
  "errors": [
    {
      "field": "group_id",
      "message": "It should be a/an Positive Integer",
      "code": "missing_field"
    }
  ]
}
Any assistance in making this function would be appreciated. This issue is preventing many potential Flows from even starting as we are stuck on step 1.
4 REPLIES 4
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Community Support
Community Support

Re: Missing field in Freshdesk connectors - group

Hi @Marnott ,

 

Could you please share a screenshot of the configuration of your flow and run history of the flow when the flow is run failed?

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Highlighted
Regular Visitor

Re: Missing field in Freshdesk connectors - group

Thanks Alice.

 

It's just a test flow to validate it works. So it's very basic.

If an email is received by <specific address> create a ticket in their name, with the subject and body included.

 

Names removed.Names removed.Flow-Run history.png

Highlighted
Regular Visitor

Re: Missing field in Freshdesk connectors - group

Hi Alice,

 

Is there anything else I can provide that may assist you with this issue?

Highlighted
New Member

Re: Missing field in Freshdesk connectors - group

@Marnott - did you get this working? I can edit the json outside of flow but once I do that I can no longer edit inside of flow.
The issue is if in Freshdesk - you ticket field Group as mandatory - the api needs to pass it otherwise it will fail with that error.

 

As soon as I edit the JSON outside of the flow my flow works fine. When setting the group_id it needs to an integer so the unique code of your group - you can find this in admin > support groups.

 

Can @v-alzhan-msft or someone from the Microsoft Community edit this connector to allow us to post the Group_ID field - this is one of the basic ticket fields in Freshdesk.

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