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Anonymous
Not applicable

Outlook.com - Invalid connection

When connecting to Outlook.com, I try to sign in using my work Microsoft account email and get "That Microsoft account doesn't exist. Enter a different account or get a new one."

 

My IT Department says we use mail.companyname.com and they are in the process of moving to office.com (which I can get to but shows old emails, not synced to exchange properly is my guess.)

 

Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
v-yiwenxie-msft
Microsoft
Microsoft

Hi @Anonymous 

 

Could you please try to use Outlook 365 connector to connect to your work Microsoft account because Outlook.com connector is used to connect to a personal account which is not a work or school account.

2.17-1.PNG

If this problem still exists, please feel free to let me know.

 

Best Regards,
Community Support Team _ Kira Xie
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
v-yiwenxie-msft
Microsoft
Microsoft

Hi @Anonymous 

 

Could you please try to use Outlook 365 connector to connect to your work Microsoft account because Outlook.com connector is used to connect to a personal account which is not a work or school account.

2.17-1.PNG

If this problem still exists, please feel free to let me know.

 

Best Regards,
Community Support Team _ Kira Xie
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Hi - I am using the correct connector - But I am still receiving an error.

 

"Connection not found. Please create a new connection and change your application to use the new connection."

 

Error 

 

Outlook 365 

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