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GavinW
Frequent Visitor

Scheduling a Phone Call in Dynamics

I'm try to scheduled a Phone Call activity in Dynamics. The issue I'm having is the 'Phone Calls' Entity that I want to create is missing the 'Call From' and 'Call To' fields. When I run my flow the Phone Call is created, but those fields are blank in my new record.

 

I've looked under Show Advanced Options, and I can't* see those fields.

 

*edit

 

Annotation 2020-02-12 163337.pngFlow

 

Annotation 2020-02-12 163239.pngNew Phone Call

3 REPLIES 3
Super User
Super User

Re: Scheduling a Phone Call in Dynamics

Hi @GavinW 

 

You should provide information in Call from and Call To fields , so after you click on "Show Advance Option" add the value that you want for Call from and Call to and rerun your flow. it should work.

 

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Community Support
Community Support

Re: Scheduling a Phone Call in Dynamics

 

Hi @GavinW ,

 

There does not seem to be a clear Call From and Call To fields in Create a new record action.

 

You can try to configure Phone Number and see if it is related to Call From and Call To fields.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
GavinW
Frequent Visitor

Re: Scheduling a Phone Call in Dynamics

@DeepakS  The issue is I don't see Call From or Call To fields even under the "Show Advance Options" 

 

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