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Frequent Visitor

Scheduling a Phone Call in Dynamics

I'm try to scheduled a Phone Call activity in Dynamics. The issue I'm having is the 'Phone Calls' Entity that I want to create is missing the 'Call From' and 'Call To' fields. When I run my flow the Phone Call is created, but those fields are blank in my new record.


I've looked under Show Advanced Options, and I can't* see those fields.






New Phone CallNew Phone Call

Super User
Super User

Hi @GavinW 


You should provide information in Call from and Call To fields , so after you click on "Show Advance Option" add the value that you want for Call from and Call to and rerun your flow. it should work.


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Community Support
Community Support


Hi @GavinW ,


There does not seem to be a clear Call From and Call To fields in Create a new record action.


You can try to configure Phone Number and see if it is related to Call From and Call To fields.


Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Frequent Visitor

@DeepakS  The issue is I don't see Call From or Call To fields even under the "Show Advance Options" 





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