cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Raze
Frequent Visitor

Your license(s) doesn’t support use of gateways. To use this feature, start a trial.

I created a flow over a month ago with a File System connection to an on premises gateway.  My accounts is setup with a Flow Plan 1 license and this setup worked without issue.  I did not touch the flow in over a month.  I went to make changes and now it will not allow me to edit any connections with gateways in flow, it gives me this message: Your license(s) doesn’t support use of gateways. To use this feature, start a trial.

 

I am completely baffled.  Flow Plan 1 should allow this and it worked before.

22 REPLIES 22
v-bacao-msft
Community Support
Community Support

 

Hi @Raze ,

 

I tested it on my side using an account with only a Flow plan1 subscription. I can create a connection and create a file in the File system.

Image reference:

79.PNG78.PNG

Please check if the account that created the current connection is the one you expected, and then check to see if the current account does have a corresponding license.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

I am using the exact same account I used to originally setup the Flow, the geteway and the connection.  I am an admin for our account and confirmed I am still setup with the Flow Plan 1 license.  My gateways are still there and when I check their details, they say they are online.  The issue is just with the connection, when I try to edit it.  I also had a test connection I had created at the same time that went to a gateway on my local system that I used before I setup the one to our server.  That one yields the exact same error.

 

I've tried removing the Flow Plan 1 license from my account and readding it.  I've gone to the Flow Admin center and under Tenant verified from the report that the User License is still assigned to me and it is.  None of this makes any sense.  The only thing I can think of that maybe could be somewhat related is that since originally creating this flow, I have signed up for PowerBI free account under my login as I was starting to look into using Power BI for other things separate from this Flow.  Maybe there is some conflict in the system between my Flow Plan 1 license and the Power BI free license?  I removed the Power BI free license and that didn't help either.

 

Overall, this error message is completely useless as it gives no real detail.  Is there any way to get to some further level of detail about what it thinks is wrong, like a log file or something?

frano72
Frequent Visitor

Hi @raze and @v-bacao-msft  - I am getting exactly the same behiavour.  Existing flows that use the File System connector are continuing to work.  However creating a new flow gives the error you have.  Have checked licenses and license has been applied. ??

My suspicion is the license changes to flow that happened in October...."Flow Plan 1 (qualified offer)" is the license assigned to the account.

 

 

 

MartinZamazal
Frequent Visitor

I have the same problem. And I am not able to purchase Flow per user plan or start trial. EU region.

Raze
Frequent Visitor

Yes, mine says the same thing "Flow Plan 1 (qualified offer)".  I am not aware if it has always said that or something changed.  What does qualified offer mean?  What licensing changes happened in October?  I don't recall getting anything from MS saying anything about license changes for Flow.

It looks that error is gone and now I can use custom connector with on premise gateway.

Not for me.  Still doesn't work.  I have been reading up on the licensing changed for PowerApps and Flow.  Microsoft did totally change it this month.  What I can't find though is what happens with the old Flow Plan 1.  Seems like it stopped working fully.  I can't find anything about how long it would be grandfathered in, but for sure it seems like Microsoft broke something that was working just fine before.  I am going to be looking into switching to the new license since they broke an important business process for me and I can't wait for answers.

Anonymous
Not applicable

I am having the exact same problem. I even created a new account specifically for the flows, but that did not work and the problem still exists. I spoke to a Microsoft sales rep and they informed me that the "Microsoft Flow Plan 1 (Qualified Offer)" license should not prevent creation of new connections. 

Anonymous
Not applicable

Did you have to make any specific changes, or did the issue just randomly resolve itself?

MartinZamazal
Frequent Visitor

I had Flow 1 trial and I used File connector with on premise gateway and it works. Yesterday I tried to create custom connector with on premise gateway and it failed with message above. And I found out that I cannot edit File connector - error was the same. I tried to start Flow 2 trial, but nothing happend.

Maybe 10 hours ago it still does not  work, but then randomly issue resolve itself and I can edit File connector or create custom connector with on premise gateway.

I think it is connected with license changes and something broke at Microsoft.

I figured out how to turn on a free trial of the new Flow per user plan and assigned one of the licenses to my account.  Went into my flow connection, and still get the exact same error.  Pretty much have to believe that something with the licensing changes broke this.  I am not sure where to go next.  Our MS license reseller is supposed to be calling me to help, but who knows if they'll know anything about this.

 

By the way, the new per user plan costs $15/user/month, the old Flow Plan 1, that worked fine for me, was $5/user/month.  Thanks MS.

frano72
Frequent Visitor

Mine continues to not work too.  I think i might start a new thread with a more specific title in the hope someone from MS might see it....

 

I confirmed that i can start a new flow and use an existing connection for the File System connector and that works.  If however I want to do a new connection ie to a different file share - i get the license error.  Definately seems to be a point-in-time issue: before date=x will work, after date=x won't work.

 

 

 

Hi @Raze / @frano72 ,

 

I am afraid that I cannot reproduce this issue on my side. The same license, the same configure, but not get the same issue.

Please consider contacting support to get further assistance.

102.PNG

 

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Anonymous
Not applicable

I contacted MS support and I am working with them to get the problem resolved. I also informed the support engineer about this forum, so they know that other users are experiencing the same problem. 

I opened a case myself too this morning.  Hopefully one of us gets an answer that fixes it.  I'll share whatever I find out here.

frano72
Frequent Visitor

@Anonymous, @Raze  - have you had any luck with your support calls ?  

Raze
Frequent Visitor

I still don't have an answer.  Microsoft called me back on my case and spoke with me for awhile, even did a screen share to see the issue, but said they were not sure and would get back to me.  I have not heard anything since.

Anonymous
Not applicable

Microsoft had me send a screen shot and told me they do not know what the issue is. Last friday they emailed me and told me that they are escalting the issue. I will let you know if I hear anything. 

Helpful resources

Announcements

Exclusive LIVE Community Event: Power Apps Copilot Coffee Chat with Copilot Studio Product Team

It's time for the SECOND Power Apps Copilot Coffee Chat featuring the Copilot Studio product team, which will be held LIVE on April 3, 2024 at 9:30 AM Pacific Daylight Time (PDT).     This is an incredible opportunity to connect with members of the Copilot Studio product team and ask them anything about Copilot Studio. We'll share our special guests with you shortly--but we want to encourage to mark your calendars now because you will not want to miss the conversation.   This live event will give you the unique opportunity to learn more about Copilot Studio plans, where we’ll focus, and get insight into upcoming features. We’re looking forward to hearing from the community, so bring your questions!   TO GET ACCESS TO THIS EXCLUSIVE AMA: Kudo this post to reserve your spot! Reserve your spot now by kudoing this post.  Reservations will be prioritized on when your kudo for the post comes through, so don't wait! Click that "kudo button" today.   Invitations will be sent on April 2nd.Users posting Kudos after April 2nd at 9AM PDT may not receive an invitation but will be able to view the session online after conclusion of the event. Give your "kudo" today and mark your calendars for April 3, 2024 at 9:30 AM PDT and join us for an engaging and informative session!

Tuesday Tip: Unlocking Community Achievements and Earning Badges

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!     THIS WEEK'S TIP: Unlocking Achievements and Earning BadgesAcross the Communities, you'll see badges on users profile that recognize and reward their engagement and contributions. These badges each signify a different achievement--and all of those achievements are available to any Community member! If you're a seasoned pro or just getting started, you too can earn badges for the great work you do. Check out some details on Community badges below--and find out more in the detailed link at the end of the article!       A Diverse Range of Badges to Collect The badges you can earn in the Community cover a wide array of activities, including: Kudos Received: Acknowledges the number of times a user’s post has been appreciated with a “Kudo.”Kudos Given: Highlights the user’s generosity in recognizing others’ contributions.Topics Created: Tracks the number of discussions initiated by a user.Solutions Provided: Celebrates the instances where a user’s response is marked as the correct solution.Reply: Counts the number of times a user has engaged with community discussions.Blog Contributor: Honors those who contribute valuable content and are invited to write for the community blog.       A Community Evolving Together Badges are not only a great way to recognize outstanding contributions of our amazing Community members--they are also a way to continue fostering a collaborative and supportive environment. As you continue to share your knowledge and assist each other these badges serve as a visual representation of your valuable contributions.   Find out more about badges in these Community Support pages in each Community: All About Community Badges - Power Apps CommunityAll About Community Badges - Power Automate CommunityAll About Community Badges - Copilot Studio CommunityAll About Community Badges - Power Pages Community

Tuesday Tips: Powering Up Your Community Profile

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!   This Week's Tip: Power Up Your Profile!  🚀 It's where every Community member gets their start, and it's essential that you keep it updated! Your Community User Profile is how you're able to get messages, post solutions, ask questions--and as you rank up, it's where your badges will appear and how you'll be known when you start blogging in the Community Blog. Your Community User Profile is how the Community knows you--so it's essential that it works the way you need it to! From changing your username to updating contact information, this Knowledge Base Article is your best resource for powering up your profile.     Password Puzzles? No Problem! Find out how to sync your Azure AD password with your community account, ensuring a seamless sign-in. No separate passwords to remember! Job Jumps & Email Swaps Changed jobs? Got a new email? Fear not! You'll find out how to link your shiny new email to your existing community account, keeping your contributions and connections intact. Username Uncertainties Unraveled Picking the perfect username is crucial--and sometimes the original choice you signed up with doesn't fit as well as you may have thought. There's a quick way to request an update here--but remember, your username is your community identity, so choose wisely. "Need Admin Approval" Warning Window? If you see this error message while using the community, don't worry. A simple process will help you get where you need to go. If you still need assistance, find out how to contact your Community Support team. Whatever you're looking for, when it comes to your profile, the Community Account Support Knowledge Base article is your treasure trove of tips as you navigate the nuances of your Community Profile. It’s the ultimate resource for keeping your digital identity in tip-top shape while engaging with the Power Platform Community. So, dive in and power up your profile today!  💪🚀   Community Account Support | Power Apps Community Account Support | Power AutomateCommunity Account Support | Copilot Studio  Community Account Support | Power Pages

Super User of the Month | Chris Piasecki

In our 2nd installment of this new ongoing feature in the Community, we're thrilled to announce that Chris Piasecki is our Super User of the Month for March 2024. If you've been in the Community for a while, we're sure you've seen a comment or marked one of Chris' helpful tips as a solution--he's been a Super User for SEVEN consecutive seasons!   Since authoring his first reply in April 2020 to his most recent achievement organizing the Canadian Power Platform Summit this month, Chris has helped countless Community members with his insights and expertise. In addition to being a Super User, Chris is also a User Group leader, Microsoft MVP, and a featured speaker at the Microsoft Power Platform Conference. His contributions to the new SUIT program, along with his joyous personality and willingness to jump in and help so many members has made Chris a fixture in the Power Platform Community.   When Chris isn't authoring solutions or organizing events, he's actively leading Piasecki Consulting, specializing in solution architecture, integration, DevOps, and more--helping clients discover how to strategize and implement Microsoft's technology platforms. We are grateful for Chris' insightful help in the Community and look forward to even more amazing milestones as he continues to assist so many with his great tips, solutions--always with a smile and a great sense of humor.You can find Chris in the Community and on LinkedIn. Thanks for being such a SUPER user, Chris! 💪 🌠  

Tuesday Tips: Community Ranks and YOU

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!This Week: Community Ranks--Moving from "Member" to "Community Champion"   Have you ever wondered how your fellow community members ascend the ranks within our community? What sets apart an Advocate from a Helper, or a Solution Sage from a Community Champion? In today’s #TuesdayTip, we’re unveiling the secrets and sharing tips to help YOU elevate your ranking—and why it matters to our vibrant communities. Community ranks serve as a window into a member’s role and activity. They celebrate your accomplishments and reveal whether someone has been actively contributing and assisting others. For instance, a Super User is someone who has been exceptionally helpful and engaged. Some ranks even come with special permissions, especially those related to community management. As you actively participate—whether by creating new topics, providing solutions, or earning kudos—your rank can climb. Each time you achieve a new rank, you’ll receive an email notification. Look out for the icon and rank name displayed next to your username—it’s a badge of honor! Fun fact: Your Community Engagement Team keeps an eye on these ranks, recognizing the most passionate and active community members. So shine brightly with valuable content, and you might just earn well-deserved recognition! Where can you see someone’s rank? When viewing a post, you’ll find a member’s rank to the left of their name.Click on a username to explore their profile, where their rank is prominently displayed. What about the ranks themselves? New members start as New Members, progressing to Regular Visitors, and then Frequent Visitors.Beyond that, we have a categorized system: Kudo Ranks: Earned through kudos (teal icons).Post Ranks: Based on your posts (purple icons).Solution Ranks: Reflecting your solutions (green icons).Combo Ranks: These orange icons combine kudos, solutions, and posts. The top ranks have unique names, making your journey even more exciting! So dive in, collect those kudos, share solutions, and let’s see how high you can rank!  🌟 🚀   Check out the Using the Community boards in each of the communities for more helpful information!  Power Apps, Power Automate, Copilot Studio & Power Pages

Find Out What Makes Super Users So Super

We know many of you visit the Power Platform Communities to ask questions and receive answers. But do you know that many of our best answers and solutions come from Community members who are super active, helping anyone who needs a little help getting unstuck with Business Applications products? We call these dedicated Community members Super Users because they are the real heroes in the Community, willing to jump in whenever they can to help! Maybe you've encountered them yourself and they've solved some of your biggest questions. Have you ever wondered, "Why?"We interviewed several of our Super Users to understand what drives them to help in the Community--and discover the difference it has made in their lives as well! Take a look in our gallery today: What Motivates a Super User? - Power Platform Community (microsoft.com)

Users online (4,716)