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randywade
Level: Powered On

Re: Your license(s) doesn’t support use of gateways. To use this feature, start a trial.

Finally got the issue resolved. This was their explanation for the root cause of the problem:

"Glad that the issue is resolved and the root cause appeared to be with whitelisting the route in Flow plans and was applied to GatewayClusters instead of Gateways.

 

Since the updates were pushed to all this wasn’t supported hence, the Product Group have reverted the changes and applied to the right gateway and issue is resolved.

 

We have few other customers who have expressed the similar cases and we have the confirmation that it is no longer persisting."

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Raze
Level: Powered On

Re: Your license(s) doesn’t support use of gateways. To use this feature, start a trial.

Yes, sorry for not replying sooner.  This was fixed for me yesterday morning, at least that is when I tried it and it worked.  Later in the day, Microsoft called me back and said that it was something they did during the release of the licensing changes in October that broke it and it was broken for many customers.  They didn't give me any more detail than that.  I'm just glad it's fixed.  I figured it was a bug related to the licensing changes.

frano72
Level: Powered On

Re: Your license(s) doesn’t support use of gateways. To use this feature, start a trial.

Awesome guys - thanks for chasing this down !

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