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Adarsh
Level: Powered On

Zendesk Connection Unable to Authenticate

"An error occurred while sending the request.. Response status code=InternalServerError" this error keeps  occuring when i try to connect to Zendesk everytime.

2 REPLIES 2
Community Support Team
Community Support Team

Re: Zendesk Connection Unable to Authenticate

Hi @Adarsh,

 

Could you please share a screenshot of the configuration of your flow?

Could you please share more details about the error messge?

 

In many cases, flows fail because of an authentication error. If you have this type of error, the error message contains Unauthorizedor an error code of 401 or 403 appears. You can usually fix an authentication error by updating the connection:

  1. At the top of the web portal, click or tap the gear icon to open the Settings menu, and then click or tap Connections.

  2. Scroll to the connection for which you saw the Unauthorized error message.

  3. Next to the connection, click or tap the Verify password link in the message about the connection not being authenticated.

  4. Verify your credentials by following the instructions that appear, return to your flow-run failure, and then click or tap Resubmit.

    The flow should now run as expected.

Please take a try to create a new connection to Zendesk connector to see if the issue still exists.

 

 

Best regards,

Alice

Adarsh
Level: Powered On

Re: Zendesk Connection Unable to Authenticate

scrnshot.png  

i cant even conect to it to start with the flow in first place.

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