Showing results for 
Search instead for 
Did you mean: 
Level: Powered On

Zendesk Connection Unable to Authenticate

I'm using a trial version of Zendesk, with Microsoft Accounts enabled.  When I try to authenticate the connector (action or trigger) I get the following error:


Please check your account info and/or permissions and try again. Details: Object reference not set to an instance of an object. clientRequestId: a13615a5-3864-483a-aaaf-340f92a9e2b2-self


My account is the administrator of the Zendesk tenant.  Is there something I need to do on the Zendesk side to enable this auth?




Community Support Team
Community Support Team

Re: Zendesk Connection Unable to Authenticate

Hi @JoeHerres,


I have made a test on my side and have the same issue with you.

I authenticate the connection and it is connected to Zendesk server, but several seconds later, the issue occurs.

I repeat the steps of authentication for several times and it is connected to Zendesk server.

I think this connector is not stable.


If you would like this issue to be improved soon, please submit an idea to Flow Ideas Forum:


Best regards,


Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Power Automate Staff tpalmer
Power Automate Staff

Re: Zendesk Connection Unable to Authenticate

Hi all - an updated Zendesk version has been deployed that should resolve the issue, please try it out and let us know if you're still hitting issues!

Level: Powered On

Re: Zendesk Connection Unable to Authenticate

Hi I tried to connect to Zendesk and it still doesnt work even though I have entered the credentials correctly. Could someone please help me here?

Zendesk Error.png

Helpful resources


Power Automate Community User Group Member Badge

Fill out a quick form to claim your user group badge now!


Incoming: New and improved badges!

We've given our badges an overhaul and also added some brand new ones!


Microsoft Learn

Learn how to build the business apps that you need.


Power Platform World Tour

Find out where you can attend!


Webinars & Video Gallery

Watch & learn from the Power Automate Community Video Gallery!

Top Kudoed Authors (Last 30 Days)
Users online (6,288)