Zendesk - Using Tags

[ygygold]

Hi, 

I'm trying to build a simple flow, when I create a ticket in Zendesk with a specific tag, flow should add a row to a excel table. 

Issue is that it doesn't seem like Flow is getting the tags on the tickets. It seems all it's getting is [list]. 

[v-alzhan-msft]

Hi @ygygold ,

Could you please share a screenshot of the configuration of your flow?

Could you please share the full output from the "When an item is created" of Zendesk connector?

Best regards,

Alice       

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[ygygold]

@v-alzhan-msft 

[ygygold]

has anyone used tags sucsessfully? 

---

@v-alzhan-msft wrote:

Hi @ygygold ,

Could you please share a screenshot of the configuration of your flow?

Could you please share the full output from the "When an item is created" of Zendesk connector?

Best regards,

Alice       

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

---

[akaretas]

I'm seeing Tags as a string with the value of "|List|". So yeah completely unusable.

[ygygold]

@akaretas Did you figure out how to do it with HTTP? 

See here OLD THREAD

[akaretas]

yes but I don't like it. extra steps. but fine for now.

[ygygold]

@akaretas Could you send a screenshot? I'm struggling with it. 

[akaretas]

Here I was just testing with a hardcoded uri, but you could easily use the link object. then the json parser action takes the body. you can use the handy payload to schema generator. One thing I had to do was some places complained about unexpected value. Something about it being null when it thought it was going to be a string so I just added

"type": [

"string",

"null"

]

where it yelled at me 🙂