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Level: Power Up

Error when creating App from template



I am trying to create an App for tasks control with a business account from my job. 

When I try to start from any of the available templates, I got the error:



We couldn't create your app



Service call to copy assets failed.


Session ID: 8688f59f-5956-4824-9d5e-61e9485c5dd3"


Any idea why?


Thanks in advance.

Kind regards,


Community Support Team
Community Support Team

Re: Error when creating App from template

Hi @LuisAlessio,


Which browser are you using?

Do all the templates return this error message?

I have tried to start apps from templates on Edge, no error message occurs.

Please try to clear caches and cookies and try again, which will always be helpful.

If you are still having the issue, please feel free post back.


Best regards,



Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Level: Power Up

Re: Error when creating App from template

I'm trying the same thing and get a similar message. When copying the Shoutout app, I get a message "Make your own version of this app by connecting to data storage, such as OneDrive" and a button "Make my own app". When clicking the button I get "Service call to get app templates failed". Seems someone at Microsoft would have had this fixed if it's been happening since February. Guess not. Smiley Sad

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