cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
CarlFarmer
Level: Powered On

Resolve Case Button

Hi, we use the standard Dynamic's app for our filed engineers on the road.

 

When they finish a case they have a 'resolve case' button in the app that launches what looks like a Java popup and this allows them to enter a final set of Data like start time/finish time etc.

 

We are looking to replace this with a PowerApp and we have all the fields to a stage where we can edit them, enter the final information but I can't work out how to make a 'Resolve' button to actually close the case and change the status in Dynamics to Resolved.

 

Any help would be appreciated.

 

Thanks,

Carl.

4 REPLIES 4
Community Support Team
Community Support Team

Re: Resolve Case Button

Hi @CarlFarmer,

 

Would you please explain what exactly do you want to achieve after you click on this button? Like the detailed things that this button would change except for changing the status. 

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
CarlFarmer
Level: Powered On

Re: Resolve Case Button

Hi, in Dynamics when you click the 'Resolve Case' button it generates the popup window below.

 

The information you enter here is not accessible directly from the standard Dynamic's form and the second button marked 'resolve' is what changes the status of the case.

 

I would love to be able to enter information directly into the mandatory fields on this popup and then have a button that changes the status of the call to resolved as part of my app if possible.

 

 

resove1.PNG

 

Thanks,

Carl.

Highlighted
cjanow
Level: Powered On

Re: Resolve Case Button

Hey CarlFarmer,

 

I am working on a similar project now, have you gotten this one figured out? 

 

Thanks

CarlFarmer
Level: Powered On

Re: Resolve Case Button

No we went a different route, we never worked this one out.

Helpful resources

Announcements
firstImage

Watch Sessions On Demand!

Continue your learning in our online communities.

SecondImage

PowerApps Monthly Community Call

Next Wednesday, September 18th at 8am PDT

Power Platform 2019 release wave 2 plan

Power Platform 2019 release wave 2 plan

Features releasing from October 2019 through March 2020

FirstImage

Power Platform World Tour

Coming to a city near you

thirdimage

PowerApps Community User Group Member Badge

Fill out a quick form to claim your user group badge now!

FourthImage

Join PowerApps User Group!!

Connect, share, and learn with your peers year-round

SecondImage

Power Platform Summit North America

Register by September 5 to save $200

Users Online
Currently online: 52 members 4,297 guests
Please welcome our newest community members: