Showing results for 
Search instead for 
Did you mean: 
Frequent Visitor

Understanding Source of Crashes When PowerApps is minimized


I have a app (eb8edbca-0467-4999-8cb1-284eca976c35), and the PowerApps suddenly began failing on Android and IOS.  I have users scattered around our city that use either iPhone  or  Galaxy A10s to run this app and some of then reportted "crashes". All crashes occur when I minimize the app and after some minutes switch back to it, so restart the app back to it's homescreen.
Some users reported that when leaving an area with internet and trying to return, the powerapps crashes, restart the app back to it's homescreen.
SessionID: 5a5484db-8153-41f0-8e7a-7e0a15865040
Is there anything more I can do as an app author to help pinpoint what is going on or is this entirely out of my hands? Who can I get in touch with to help troubleshoot these issues with?

Helpful resources

Power Platform Conf 2022 768x460.jpg

Join us for Microsoft Power Platform Conference

The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.

Power Platform Call June 2022 768x460.png

Power Platform Community Call

Join us for the next call on June 15, 2022 at 8am PDT.

PA Virtual Workshop Carousel 768x460.png

Register for a Free Workshop

This training provides practical hands-on experience in creating Power Apps solutions in a full-day of instructor-led App creation workshop.


New Release Planning Portal (Preview)

Check out our new release planning portal, an interactive way to plan and prepare for upcoming features in Power Platform.

Top Kudoed Authors
Users online (2,319)