We're about to implement Dynamics 365 Services module in order to handle customer service requests.
In order to notify my team of new tickets I want to be able to @mention them in a new message in MS Teams.
This feature isn't available as a new action.
Thanks in adv.
You can now mention other people in Teams, read more about how to do that in our latest blog post: https://flow.microsoft.com/blog/adaptive-cards-for-microsoft-teams-microsoft-flow-us-government-now-...
This is very important, sometimes you can't rely on someone following the channel to get alerted to the post.
I also need a way to do this. Mention people is one thing, i would like to @mention the whole channel
In Ms Teams connector, you can send messages to your team channel. You can also embed HTML tags to make your message more attractive and readable for your team members. But in this connector you cannot use @ sign (Like @ Channel Name) to send notifications via Flow. It would be nice option, whenever your flow runs your message will be send to you team but also you can indicate them with @ sign.
Is there any work on this topic ?
Teams is the center of communication within the company.I am eager to implement this function.