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Query timestamp when the approval email is being sent to assignee

Hi,

 

Can we please have a way to query the timestamp when an approval email is being sent to the approver using the "approval action"? Currently you could get the request date after the approval action has been completed.

 

It would be useful to capture in real time when an approval email has been sent out, especially for:-

- to calculate how many days an approval has been stuck, hence follow-up with action required

- accurate tracking status of the approval flow

 

Some of the business process in organisation might find it useful to track status of each process and it will help in analysing areas for improvement too.

 

Thanks

 

Regards,

Kim

Status: New