cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
trogdor42
Level: Powered On

An Error occurred on the server

Hello,

 

I am rolling out a new power application to a set of senior executives at my firm.  As we are testing the applicaiton, seemingly at random on the IOS device a message appears at the top of the screen that in red says "An error occurred on the server". 

 

To resolve, we hard closed the IOS application, and re-opened it, then things worked just fine.

 

I am wondering the following:

  1. Is there some location that I can go to review a detailed error log for the applicaiton, to determine what is going wrong?
  2. If the answer to the above for me is no, is that something that Microsoft can look into through a support ticket? (if yes, then where do I file such a thing).
  3. Is this a known issue, and what should I do to resolve it.

Unfortunately, it is not possible to re-create the problem, and it appears at random.

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Community Support Team
Community Support Team

Re: An Error occurred on the server

Hi @trogdor42,

Could you please share a bit more about the data source used within your app?

 

For your first question, the error message seems to tell that there is something wrong with the server in your app. Currently, within PowerApps, there is no way to review the detailed error log for an app.

 

For your second question, you could consider take a try to capture the Session ID of your app, then submit an assisted support ticket with the captured Session ID through the following link:

https://powerapps.microsoft.com/en-us/support/pro/

More details about getting a Session ID of an app, please check the following link:

https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/get-sessionid

 

In addition, please consider take a try to turn off/disable the "Improved app rendering (final validation)" option and "Explicit column selection" option within Advanced settings of App settings of your app, re-publish your app, check if the issue has been fixed.

Please also make sure that the Network in your iOS device is in a good state. Also please check if the version of PowerApps Mobile App in your iOS device is the latest version, if not, please upgrade it to latest version.

 

Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
1 REPLY 1
Community Support Team
Community Support Team

Re: An Error occurred on the server

Hi @trogdor42,

Could you please share a bit more about the data source used within your app?

 

For your first question, the error message seems to tell that there is something wrong with the server in your app. Currently, within PowerApps, there is no way to review the detailed error log for an app.

 

For your second question, you could consider take a try to capture the Session ID of your app, then submit an assisted support ticket with the captured Session ID through the following link:

https://powerapps.microsoft.com/en-us/support/pro/

More details about getting a Session ID of an app, please check the following link:

https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/get-sessionid

 

In addition, please consider take a try to turn off/disable the "Improved app rendering (final validation)" option and "Explicit column selection" option within Advanced settings of App settings of your app, re-publish your app, check if the issue has been fixed.

Please also make sure that the Network in your iOS device is in a good state. Also please check if the version of PowerApps Mobile App in your iOS device is the latest version, if not, please upgrade it to latest version.

 

Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

Announcements
firstImage

Watch Sessions On Demand!

Continue your learning in our online communities.

SecondImage

PowerApps Monthly Community Call

Next Wednesday, August 21st at 8am PDT

Top Community Contributors for July 2019

Top Community Contributors for July 2019

Let's thank our top community contributors

Power Platform 2019 release wave 2 plan

Power Platform 2019 release wave 2 plan

Features releasing from October 2019 through March 2020

FirstImage

Power Platform World Tour

Coming to a city near you

thirdimage

PowerApps Community User Group Member Badge

Fill out a quick form to claim your user group badge now!

FourthImage

Join PowerApps User Group!!

Connect, share, and learn with your peers year-round

FifthImage

Dynamics 365 and Power Platform April 2019 Release notes

Features releasing from April 2019 through September 2019!

SixthImage

Power Summit Australia 2019

August 20-23rd 2019

Users Online
Currently online: 80 members 4,178 guests
Please welcome our newest community members: