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frdbuser
Level: Power Up

Case Management template

I'm trying to access the Case Mangement template but it's not available when I create a new app. Is there a way I can download it? 

 

Thank you

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PowerApps Staff caburk
PowerApps Staff

Re: Case Management template

This template is no longer supported and likely needs some TLC to get it working. Attaching in case you'd like to resurrect it. 

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PowerApps Staff caburk
PowerApps Staff

Re: Case Management template

We deprecated this sample as CDS 1.0 DBs can no longer be created, which is what this app used. I can attach the app file if you're still using CDS 1.0? However, it is no longer being maintained and may have issues. 

Community Support Team
Community Support Team

Re: Case Management template

Hi @frdbuser,

 

Do you want to create your app with the Case Management template?

 

If you want to create your app with the Case Management template, please check the following steps:

 

  • Within PowerApps web portal (https://web.powerapps.com), click the "Home" option within the left side bar.
  • Within the "Make apps like these" part of right panel, click "All" category. Within the Search box, type "Case Management".

3.jpgtempsnip.jpg

 

Best regards,

Kris

 

 

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
PowerApps Staff caburk
PowerApps Staff

Re: Case Management template

@v-xida-msft@frdbuser To clarify, there were 2 case management templates previously. The one that's still available uses the Salesforce connector, but the one referenced in this post is the CDS 1.0 version, which is deprecated. 

Radoslavov
Level: Powered On

Re: Case Management template

Hi, do you still have the template file for the deprecated case mngmt app?

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can you send the zip over to radoslavov91@gmail.com 

 

I'm trying to build case mngmt app and I want to use the template only as a structure, I know that is not supported but building the UI of the app based on the template will be much easier for me.

 

Thank you in advance.

naveens
Level: Power Up

Re: Case Management template

Hi - Did anybody send you the template zip file? I am also looking for it. On a side note, did anybody take the existing case managment tempalte that connects to Salesforce and retro fit to connect to CDS/D365? 

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PowerApps Staff caburk
PowerApps Staff

Re: Case Management template

This template is no longer supported and likely needs some TLC to get it working. Attaching in case you'd like to resurrect it. 

naveens
Level: Power Up

Re: Case Management template

Thanks much @caburk for attaching the old templates. I will give it shot to check. Thanks.