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Level: Power Up

Deactivate Trial Plan 2

Our customer has activated the trial plan 2 for some tests. But the customer didn't use any features from Plan 2 by creation of PowerApss. Now each time by running of PowerApps he gets the message that he should start the test version (of premium plan). If he cancels this message the PowerApps isn't been run. How can we solve this issue?
Thank you
Natalie Freidenberger

Super User
Super User

Re: Deactivate Trial Plan 2

Hi Natalie 

I suspect your app must be using some feature that requires a P1 or P2 license. I'm guessing your customer is using an the PowerApps for Office365 plan.

If you go to the View > Datasources section of your app, are you using any connectors that would require a P1/P2 license? If you're not sure, you can list your connections here and we can advise further.

Level: Power Up

Re: Deactivate Trial Plan 2

The following connections are created for our client:
SQL Server (through Gateway)
Outlook Customer Manager
Office 365 Outlook
Office 365 Users
OneDrive for Business
I attache also the screenshot of the the message that user gets by start any PowerApps.
After choosing of Cancel button the PowerApps is closed

Super User
Super User

Re: Deactivate Trial Plan 2

Hi Natalie,

The SQL Server (through gateway) connection is the issue here. On-premises SQL Server requires at least a Plan 1 subscription for all users and that's the reason why you get the trial message.

This was a licensing change that took place in February, and the post below includes a bit more detail.



Level: Power Up

Re: Deactivate Trial Plan 2



Thank you for quick answer. 

Do I understand right that the "Office 365 Business Essentials" license is not enoght now if we what to use connection with on-premiss Gateway?


Best regards


Super User
Super User

Re: Deactivate Trial Plan 2

Hi Natalie,

That's correct. Unfortunately, "Office 365 Business Essentials"  does not include the use of the on-premises gateway.

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