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YASMEEN_ZADA111
Level: Powered On

Dynamics 365 fields

Hi, 

 

I am using Cases entity in dynamics 365 as a data source to create an app for creating new case records using powerapps. 

 

However, I am facing an issue in submitting the edit form, the following error message keeps appearing 

(Error response "You should specify a parent contact or account"). even though I am not using any of Contacs or Accounts entites in the case form.

 

Any help ??

2 REPLIES 2
Community Support Team
Community Support Team

Re: Dynamics 365 fields

I believe it should be related to the Customer and the Customer Type field:

The Cases entity should have a customer associated with it.

54.PNG

 

More information, check the Incident entity reference:

Incident Entity Reference

 

Regards,

Michael

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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YASMEEN_ZADA111
Level: Powered On

Re: Dynamics 365 fields

@v-micsh-msft 

I'll try this, maybe this would solve my issue