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Level: Power Up

Edge error - Sorry, there's been a disconnect



I have an issue with PowerApps. We built an app but when we rolled it out we found it out that users get an error "Sorry, there's been a disconnect". The app doesn't open to them. It happens just in Edge browser but when they try to open it in Chrome it works. I am not able to understand why the solution doest not work in MS environment and works in non-MS environment. :/disconnect.png

Have you ever met with this issue and how to solve it? 


And when the app opens users have to allow the permissions or sign in. Is there an option how to do it automatically that users do not have to confirm it? For most of them it looks like spam. They are careful and they rather close it than confirm it.


Thank you for your experience. Smiley Happy





Community Support Team
Community Support Team

Re: Edge error - Sorry, there's been a disconnect

Hi @Mirek ,

Based on the issue that you mentioned, I have made a test on my side, and don't have the issue that you mentioned.


Please consider clear cache of your browser, then sign in PowerApps again, check if the issue is solved.


In addition, currently, there is no option to allow permissions automatically without having to confirm it. If you would like this feature to be added in PowerApps, please submit an idea to PowerApps Ideas Forum:


Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Level: Power Up

Re: Edge error - Sorry, there's been a disconnect

I'm having the same problem here.


I noticed that this problem happens only when you try to open in Internet Explorer. ( deleting cookies solution didn't work)

An old app I had published for all the company before is working perfectly, but a new one is only opening in Chrome.


If you find a solution please let me know.

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