Showing results for 
Search instead for 
Did you mean: 
Level: Power Up

Need help with Service Desk Template

Hi! I'm new using powerapps and im struggling to create a ticket on it, most of the work is already done but the dashboard page got a few errors left. Here is the code, the problem if that the type of variable cannot be compatible with other variables, i cannot spot the mistake. 



Set(EditRecord; ThisItem);;


Community Support Team
Community Support Team

Re: Need help with Service Desk Template

Hi @antoniovi,


Could you please share more details about the error message within your app?

Do you set multiple definitions for the variable (EditRecord) within your app?


The error message seems to tell that the type of the variable that you defined here is not compatible with the variable defined other places.


The user @RickC and @paulculmsee have faced same issue with you, please check the following thread:


Please check if the type of the variable that you defined here is the same as that defined in other places.


Best regards,


Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources


Watch Sessions On Demand!

Continue your learning in our online communities.


PowerApps Monthly Community Call

Next Wednesday, August 21st at 8am PDT

Top Community Contributors for July 2019

Top Community Contributors for July 2019

Let's thank our top community contributors

Power Platform 2019 release wave 2 plan

Power Platform 2019 release wave 2 plan

Features releasing from October 2019 through March 2020


Power Platform World Tour

Coming to a city near you


PowerApps Community User Group Member Badge

Fill out a quick form to claim your user group badge now!


Join PowerApps User Group!!

Connect, share, and learn with your peers year-round


Dynamics 365 and Power Platform April 2019 Release notes

Features releasing from April 2019 through September 2019!


Power Summit Australia 2019

August 20-23rd 2019

Users Online
Currently online: 52 members 4,337 guests
Please welcome our newest community members: