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mg_n
Level: Powered On

Power app not opening

Hi,

 

Today power app is not at all opening. All most all users with whom the app has been shared, are not able to open the app. Kindly look into the issue and resolve.

 

Regards,

Nikhil 

1 ACCEPTED SOLUTION

Accepted Solutions
Community Support Team
Community Support Team

Re: Power app not opening

Hi @mg_n ,

Do you use recent prior version of PowerApps Studio for web to create this app, saved and share this app to other users?

I have made a test on my side, and don't have the issue that you mentioned. Please consider take a try to clear cache of your browser, then run your app again, check if the issue is solved.

 

In addition, there is also an known issue within PowerApps currently, canvas apps which were saved in a recent prior version may not be opened in the latest studio version. Please check the following article for more details:

https://powerapps.microsoft.com/en-us/support/

 

If the issue still exists, please consider take a try to submit an assisted support ticket through the following link:

https://powerapps.microsoft.com/en-us/support/pro/

 

Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
3 REPLIES 3
PowerApps Staff cherie
PowerApps Staff

Re: Power app not opening

@mg_nI'm unable to open the attached picture that you have. Can you tell me more about what is happening?

 

Is this on the web? Android? iOS?

 

Did this happen after you published the app?

 

Can you collect a session id? https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/get-sessionid

 

Thanks

Cherie

PowerApps Staff cherie
PowerApps Staff

Re: Power app not opening

@mg_n someone else was able to open the attached image and we're looking into it.

 

If you are looking to run a specific app, you could find it via home.dynamics.com.

Community Support Team
Community Support Team

Re: Power app not opening

Hi @mg_n ,

Do you use recent prior version of PowerApps Studio for web to create this app, saved and share this app to other users?

I have made a test on my side, and don't have the issue that you mentioned. Please consider take a try to clear cache of your browser, then run your app again, check if the issue is solved.

 

In addition, there is also an known issue within PowerApps currently, canvas apps which were saved in a recent prior version may not be opened in the latest studio version. Please check the following article for more details:

https://powerapps.microsoft.com/en-us/support/

 

If the issue still exists, please consider take a try to submit an assisted support ticket through the following link:

https://powerapps.microsoft.com/en-us/support/pro/

 

Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.