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thejdofva
Level: Powered On

Actionable Messages Approval Not Working

Hello

My workflow approvals with actionable messages were working great yesterday but this morning users complained that the approvals are not working. Users get the email but when they try to approve it says " Working on it" and eventually it fails with another pop-up which says Task cannot be completed.

 

Approvers can approve via flow.microsoft.com, mobile app or by clicking Show original message. Any idea what is going on? Has anybody else noticed it?

 

TIA

1 ACCEPTED SOLUTION

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Community Support Team
Community Support Team

Re: Actionable Messages Approval Not Working

 

Hi @thejdofva / @Sithu ,

 

My latest test results show that the approval request has been completed in the Approval email.

Please try again.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

4 REPLIES 4
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Community Support Team
Community Support Team

Re: Actionable Messages Approval Not Working

 

Hi @thejdofva ,

 

Thanks for your feedback!

We have reported this issue and this is a known issue that outlook is addressing with hotfixes over the next 1-2 days. For now, we need to respond via flow portal or mobile app.

If there are any updates, we will post back.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Sithu
Level: Power Up

Re: Actionable Messages Approval Not Working

Hello, I am also facing the same issue start from today. In my case, approvers can only approve via flow.microsoft.com. I am from asia region. Please let us know when the issue is fixed. Thanks.

 

Community Support Team
Community Support Team

Re: Actionable Messages Approval Not Working

 

Hi @thejdofva / @Sithu ,

 

My latest test results show that the approval request has been completed in the Approval email.

Please try again.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Sithu
Level: Power Up

Re: Actionable Messages Approval Not Working

Hello,

 

I just tested the approval request via the Approval email and it is working fine now.

 

Thanks for your update.

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