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Error responding to Flow Approval in Outlook

Hello,

 

I have an Approval Flow with an issue.  When the approver receives the email notification of the Approval Request, when they try to approve the request from within the email in Outlook or Outlook Mobile on iOS, they get a message that says "An error occurred. Try again later."  This is on a Flow that has been working flawlessly prior to this week.

 

If they go into Flow and approve the request there, it works.  The error message doesn't really give much to go on, and there are no errors logged on the Flow side of things.  Does anyone have any ideas on where to start with this?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Nicolas_Villalo
Level: Powered On

Re: Error responding to Flow Approval in Outlook

I got an answer today from MS, and the issue is fixed now.

"The backend team has advised that  your current Outlook Desktop App be updated to a version greater than 11727, and that will resolve the issue."

koechsle
Level: Powered On

Re: Error responding to Flow Approval in Outlook

After i updated Outlook to Version 1907 (11901.20176) the issue was fixed and I was able to approve/reject from within Outlook again. 

63 REPLIES 63
Martin-Coupal
Level: Powered On

Re: Error responding to Flow Approval in Outlook

Excact same error here only with Outlook desktop version 1906. Issue started yesterday.

Nicolas_Villalo
Level: Powered On

Re: Error responding to Flow Approval in Outlook

Same error here...

SimonStaniforth
Level: Powered On

Re: Error responding to Flow Approval in Outlook

Same error here in the desktop version of Outlook.  Interestingly OWA works fine for approving flows.

v-zhos-msft
Level 10

Re: Error responding to Flow Approval in Outlook

Hi @AngryBatVoice ,

Does the issue still exist?

I have made a test on my side, it doesn't have the issue you have mentioned.

Perhaps there is some issue with the connector in your area recently.

For more information, please connect to the Flow support:

https://asia.flow.microsoft.com/en-us/support/

Best Regards,

Community Support Team _ Zhongys

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

MichaelH
Level: Powered On

Re: Error responding to Flow Approval in Outlook

Same here.  

MichaelH
Level: Powered On

Re: Error responding to Flow Approval in Outlook

I copied the flow, tried a couple of approvals and they work.  There doesn't appear to be anything wrong with the flow: all connections are in place.  The error is in the Outlook approval email, with the error message "try again" shown.  I'm hearing this is occuring in several flows.  The flow run history shows the jobs as active.  Is this an Outlook error?  A while back an Outlook release caused the approval link to fail.

Highlighted
NickIzk
Level: Powered On

Re: Error responding to Flow Approval in Outlook

Experiencing the same issue with a flow that has been running fine for 6+ months.  Started last week and still happening today.

 

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ChrisNAus
Level: Power Up

Re: Error responding to Flow Approval in Outlook

Having the same issue here... 

A re-install of Office including re-creating the mail profile fixed it for one user but that may have just been pot luck, another user this solution didnt work on. 

Works in OWA and my approvals... just not outlook. 


bheglund
Level: Power Up

Re: Error responding to Flow Approval in Outlook

Same error with same build. Approval works in Outlook online & Flow but not in desktop version of Outlook.

pierredavidfr
Level: Powered On

Re: Error responding to Flow Approval in Outlook

Same issue since two weeks.

Open ticket with Microsoft, make a lot of tests with (for) them but no change...

Please MS, make Flow devs team and Office devs teams speack together before release updates...

radekla
Level: Powered On

Re: Error responding to Flow Approval in Outlook

same problem with on-premis outlook build1906

DV
Level: Powered On

Re: Error responding to Flow Approval in Outlook

1906 Build, still the same problem. 1904 runs fine. OWA works fine too.

Build problems?

cheryl73
Level: Powered On

Re: Error responding to Flow Approval in Outlook

I have had the same problem.  Everything worked fine the other week.

pierredavidfr
Level: Powered On

Re: Error responding to Flow Approval in Outlook

Any update for You ?

WMGDev
Level: Powered On

Re: Error responding to Flow Approval in Outlook

Same error here. Our flows have been working fine for months. Now none of them work.

 

Outlook version 1906

 

DV
Level: Powered On

Re: Error responding to Flow Approval in Outlook

Official support answer was - we know the issue and our developers team is working to fix this. No specific schedule..

Re: Error responding to Flow Approval in Outlook

Nope, same error.  I've been getting by having my users utilize the Flow app and web.

josnayo2
Level: Powered On

Re: Error responding to Flow Approval in Outlook

Same error. We cannot use approval on Outlook client.

DV
Level: Powered On

Re: Error responding to Flow Approval in Outlook

Answer from support

 

 the fix will be deployed by the end of 3rd week of this month i.e, until 20th.

 

Until the fix is deployed we request you to use approvals with the workarounds provided i.e,

  1. Approve the request from Outlook Web browser
  2. Approve the request directly from Flow Approval center

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